Sandra van Waardhuizen

Experienced and reliable multilingual professional with more than 30 years international experience in customer service, hospitality, sales, reception, administration and business management. Strong background in working directly with customers, handling enquiries and complaints, managing reservations, coördinaten day-to-day operations, supporting staff and dealing with suppliers and external partners. Experienced in working independently as well as part of a team, with a calm and professional approach to customers and colleagues.

Having worked in Belgium, Spain and Norway, I am comfortable working in international and multicultural environments. I am highly organised, practical, responsible and quick to learn new systems and procedures.

Sales Assistant / Customer service - Schrader Gardsbuttik - Oslo

(2023)

• Provide friendly and professional service to customers.
• Assist customers with product selection and questions.
• Handle day-to-day sales activities.
• Water and care for plants and herbs.
• Help maintain an organised and welcoming shop environment.
• Work independently while also supporting colleagues as part of a team.

Customer Service Reception - Hotel Maracaibo - Gran Canaria

(2021 - 2022)

• Creating a positive experience for guests from check in to check out.
• Processing new bookings, ensuring accurate data capture.
• Taking enquiries in person, on the phone and via email.
• Assisting guests with any special requirements throughout their stay.
• Ensuring maximum room occupancy and up-selling of hotel services and room types.
• Managing customer complaints and enquiries, providing solutions promptly and effectively.

Customer service - Canarian Legal Alliance - Gran Canaria

(2020 - 2021)

Canarian Legal Alliance is an innovative law firm providing a wide range of services to international clients wishing to resolve legal disputes in Spain.

• I was responsible for cold calls, drawing up legal agreements, setting up appointments with legal representatives (lawyer, notary, etc.).

Real Estate Agent - Home Team - Arguineguin (Gran Canaria)

(2019 - 2020)

• rent, buy, or sell property for clients
• study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts

Restaurant Manager/Owner - Silver Sand - Playa Amadores (Gran Canaria)

(2011 - 2018)

• recruiting, training and supervising staff, and setting targets
• agreeing and managing budgets
• planning menus
• promoting and marketing the business
• overseeing stock levels, ordering supplies
• handling customer enquiries and complaints
• taking reservations, greeting and advising customers
• assessing and improving profitability
• handling administration and paperwork
• contact with customers, employees, suppliers, and authorities

Restaurant Manager - Café de Mar - Playa Amadores (Gran Canaria)

(2004 - 2011)

• recruiting, training and supervising staff, and setting targets
• planning menus
• overseeing stock levels, ordering supplies
• handling customer enquiries and complaints
• taking reservations, greeting and advising customers
• assessing and improving profitability
• handling administration and paperwork
• contact with customers, employees, suppliers, and authorities

Restaurant Manager - Pizza Hut - Mechelen (Belgium)

(1998 - 2003)

• recruiting, training and supervising staff, and setting targets
• agreeing and managing budgets
• planning menus
• overseeing stock levels, ordering supplies
• handling customer enquiries and complaints
• taking reservations, greeting and advising customers
• handling administration and paperwork

Office Manager - Gylstorff & Co - Antwerp (Belgium)

(1990 - 1997)

• invoicing and office administration
• booking transport and accommodation
• organizing company events
• ordering office supplies
• preparing letters, presentations and reports
• supervising and monitoring the work of administrative staff

Fine Arts and Modern Languages - Sint-Ludgardis College (1987 - 1990)