Michelle Smith

I am a healthcare-focused professional currently pursuing a Bachelor of Science in Health Management with plans to continue into Physician Assistant Studies and ultimately a Ph.D. in Basic Medical Science. Through caregiving experience and healthcare education, I have developed a passion for patient advocacy, medical science, and compassionate care. My goal is to combine patient-centered care with leadership and scientific advancement to improve healthcare outcomes.

My areas of interest include: Health Management, Patient Advocacy, Clinical Practice, Medical Sciences, Healthcare Leadership, Research and Education, Community Health. I believe effective healthcare requires more than knowledge alone. It requires empathy, communication, leadership, and a genuine desire to improve the lives of others. I am always interested in connecting with healthcare professionals, mentors, educators, and others passionate about advancing medicine and patient care.

Freelance - Self-Employed - Opp, Alabama, United States

(2025-08)

Home Health Aide - VETERANS ADMINISTRATION HEALTH CARE - Opp, Alabama, United States

(2024-01)

Provided compassionate, patient-centered in-home care and daily living support to veterans requiring assistance with personal care, mobility, and household tasks. Assisted veterans in maintaining independence, safety, and quality of life while following individualized care plans and collaborating with healthcare professionals.

• Assisted veterans with activities of daily living (ADLs), including bathing, dressing, grooming, toileting, feeding, and personal hygiene.
• Provided mobility assistance and transfer support while maintaining patient safety and comfort.
• Prepared meals according to dietary restrictions and nutritional needs.
• Performed light housekeeping duties including laundry, cleaning, organizing, and maintaining a safe home environment.
• Monitored changes in patient behavior, physical condition, and overall well-being, reporting concerns to supervising healthcare staff.
• Provided companionship and emotional support to reduce isolation and improve mental well-being.
• Assisted with medication reminders according to established care plans.
• Helped coordinate transportation and accompanied veterans to appointments as needed.
• Maintained accurate documentation of care provided and patient progress.
• Followed HIPAA standards, infection control procedures, and patient confidentiality requirements.
• Worked collaboratively with family members, nurses, social workers, and interdisciplinary healthcare teams to support patient care goals.

Manager - Hardees - Alabama, United States

(2025-02 - 2025-08)

Leading day-to-day operations with a focus on staff development, efficiency, and compliance.

• Directed employee hiring, onboarding, and training, resulting in a 15% improvement in guest satisfaction through team skill development and service consistency.
• Oversaw compliance, inventory management, and scheduling across multiple shifts, reducing paperwork errors by 10% and increasing operational reliability.
• Led conflict resolution initiatives and fostered a respectful, collaborative team culture that enhanced engagement and reduced turnover.
• Spearheaded the creation of Excel-based reporting tools to track KPIs such as labor, inventory, and customer service metrics.
• Implemented process improvements and workflow adjustments that boosted task efficiency by 20% and supported smooth shift transitions.

Manager - Jack's Family Restaurants, LP - Opp, Alabama, United States

(2022-03 - 2024-10)

Acted as GM to improve guest satisfaction, optimize procedures, and lead successful training rollouts.

• Stepped into Acting General Manager role, leading all daily operations, staff supervision, and coaching to achieve a consistent 18% rise in guest satisfaction scores.
• Developed and enforced operational procedures that decreased inventory discrepancies and supply delays by 12%, strengthening supplier coordination.
• Recruited and trained new staff, launching a peer-mentoring system that improved employee performance and retention.
• Created and deployed new workflow strategies during high-volume periods, ensuring efficient service without compromising quality or compliance.
• Successfully rolled out new regional policies and training guides that were adopted across multiple store locations.

SFRG Leader - US Army - Fort Carson, Colorado, United States

(2020-01 - 2021-12)

Provided essential family support and coordinated communication initiatives to serve military families during deployment and transition.

• Coordinated communication and outreach to over 100 military families, providing essential resources and consistent updates.
• Organized community events and support initiatives to strengthen family engagement and resilience.
• Partnered with leadership to identify needs, solve challenges, and deliver targeted assistance to families facing deployment stress and transitions.
• Served as a vital liaison between families and command, ensuring efficient problem resolution and support coordination.

Diploma - Marching Band, Axilery Line, Choir, AFJROTC, Computers, Building Trades, Debate - Peoria High School (1999-01 - 2003-12)

Bachelor of Science (B.S.) - Health Management - University of Phoenix