Casual Member Advisor - Clacton Leisure centre - Clacton-on-Sea, Essex
(2026-02)
- The first point of contact for members, focusing on driving sales providing information, and ensuring customer satisfaction.
Team Leader/ Lifeguard - Hardangerbadet
(2019-01 - 2025-01)
- Managing the day-to-day goings-on in a busy leisure centre/swimming pool.
- Looking after the safety of customers while in and around the water.
- Managing staff on and off shifts.
- Assisting customers in the gym.
- Reception duties.
- Preparing and serving food in the café area.
- Cleaning.
- Assisting in swimming courses.
- Assisting in staff training and first aid.
- Promoting business, courses, and social media.
Director - Conflict resolution training ltd (CRT)
(2015-01 - 2017-01)
- Manage a portfolio of training courses, focusing on a medical background, predominantly including First Aid and First Aid at Work.
- Research and source opportunities for business development increase impacts on the bottom line.
- Collate and produce current information and legislation for the purposes of course delivery, and equip learners with relevant documents.
- Design and deliver structured training courses to a range of learners, including private and corporate clients.
Team Leader - MOUNTFITCHET HOUSE CARE HOME
(2015-08 - 2015-08)
- Managed a team of caring staff and oversaw the running of the care home while working 12-hour day and night shifts.
- Provided care to residents, including the elderly, ill, or those suffering from dementia, taking responsibility for dispensing and administering controlled medication.
SIA Licensed Door Supervisor - Guardforce Security Ltd
(1999-01 - 2014-01)
- Worked as Security/Close Protection, liaising with other security teams for some high-profile clients at various shows for this company specializing in the film and television industry.
- Clientele and events included HRH Queen Elizabeth at the Royal Variety Performance in 2001 and 2003, BBC, ITV, and SKY, MOBOs, Pop Idol, BAFTAs, and various red-carpet events.
Emergency Medical Technician (EMT4) - London Ambulance Service NHS Trust
(1995-01 - 2013-01)
Attended 999 calls, provided emergency assessment, treatment, and referred the patient to an appropriate health/social care provider, or conveyed them to an appropriate treatment centre.
- Liaised with other agencies and assisted patients and their friends or relatives in what was often extremely stressful and upsetting situations, applying tact and sensitivity.
- I was seconded to the Public Education Department during 2008 and 2011/2012, and I provided First Aid training to schools and colleges all over London.
Leisure Centre Manager - London Borough of Enfield
(1992-01 - 1995-01)
- Managed a team of leisure assistants and fitness instructors and oversaw the general day-to-day running of the leisure centre, ensuring staffing levels were adequate, staff were trained to the required standards, and provided support and management of annual leave, staff hours, and pay.
- Dealt with any complaints or concerns raised by staff or service users, and sourced suitable resolutions.
