Eric John Generoso

Experienced Food & Beverage professional with over 14 years of hands-on café and F&B experience, progressing from Barista and Lead Barista to Acting Store Supervisor, Assistant Store Manager and Store Manager. Currently managing 194°F Specialty Coffee, the coffee-shop brand of Queen Sky, in Muscat, Oman. Strong background in café operations, coffee and beverage service, customer service, team leadership, staff scheduling, inventory and stock control, POS and cash handling, supplier coordination, sales monitoring and financial reporting.

A hands-on and adaptable professional experienced in both front-of-house service and back-office operations.

Store Manager - Queen Sky – 194°F Speciality Coffee - Muscat, Oman

(2022-10)

• Oversee daily store operations and overall business performance.
• Prepare daily, weekly, and monthly operational, sales, and inventory reports.
• Manage petty cash and monitor operating expenses.
• Coordinate monthly supplier payments and maintain payment records.
• Perform POS reconciliation and ensure sales accuracy.
• Supervise a team of three staff members and prepare work schedules.
• Maintain inventory records and coordinate purchasing with suppliers.

Store Manager - Gloria Jean's Coffees - Muscat, Oman

(2021-06 - 2022-10)

• Managed daily store operations, sales performance, and customer service.
• Prepared operational and sales reports using Microsoft Excel.
• Monitored inventory levels and coordinated stock ordering.
• Supervised staff scheduling, coaching, and performance.
• Gained experience in interpreting Profit & Loss (P&L) reports to support operational decisions.
• Ensured compliance with company standards and operational procedures.
• Oversee inventory control and stock ordering.
• Supervise staff scheduling and daily operations.

Assistant Store Manager - Gloria Jean's Coffees - Muscat, Oman

(2018-01 - 2021-05)

• Assisted the Store Manager in daily operations.
• Prepared operational reports.
• Managed inventory and stock ordering.
• Supervised employees during assigned shifts.
• Assisted in staff training and performance monitoring.
• Maintained excellent customer service standards.

Acting Store Supervisor - Gloria Jean's Coffees - Muscat, Oman

(2016-11 - 2017-12)

• Supervised daily store operations.
• Managed staff schedules.
• Prepared stock reports.
• Ensured smooth workflow and customer satisfaction.

Lead Barista - Gloria Jean's Coffees - Muscat, Oman

(2015-01 - 2016-12)

• Led day-to-day bar operations during assigned shifts, ensuring efficient workflow and consistent service.
• Prepared espresso-based beverages and ensured adherence to beverage quality and preparation standards.
• Supported and guided baristas during busy periods and assisted with on-the-job coaching.
• Coordinated customer orders and ensured beverages and food were prepared and served accurately and efficiently.
• Monitored stock levels at the bar and supported inventory replenishment.
• Assisted with opening and closing procedures and ensured the café was properly prepared for service.
• Handled customer concerns and supported the team in maintaining high customer-service standards.

Barista - Gloria Jean's Coffees - Muscat, Oman

(2012-01 - 2015-12)

• Prepared espresso-based beverages and café products to company standards.
• Took customer orders, operated POS and handled transactions.
• Prepared and served food and beverages while providing excellent customer service.
• Maintained cleanliness, hygiene and organisation of the café and work areas.
• Assisted with stock replenishment, opening/closing duties and daily café operations

Warehouse Packaging Supervisor - WL Foods

(2011-01 - 2012-12)

Sales Clerk / Merchandiser - CM & Son's

(2010-01 - 2011-12)

Sales Clerk - Jarman Sales

(2010-01 - 2010-12)

Sales Utility Clerk - Gaisano Grand

(2009-01 - 2009-12)

Bachelor of Science - Information Technology (2005-01 - 2009-12)