Fairuz Rahman
Customer-focused professional with retail and front-of-house experience
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About
Customer-focused professional with retail and front-of-house experience across NZ and Bangladesh, including product sales at Dress Smart and Aarong, and guest services in Auckland. Confident resolving customer queries, handling cash/EFTPOS, and keeping front-of-store operations running smoothly during busy periods. Full NZ work rights, fast learner, currently completing a Master of Business Informatics.
Experience
Retail Assistant - Dress Smart - Onehunga, Auckland, NZ
(2026-03)
- Welcomed customers and delivered friendly, attentive service on the shop floor
- Advised on sizing, styling and product features to support purchase decisions
- Processed EFTPOS, cash and online order transactions accurately
- Conducted stock takes and reported discrepancies to management
- Upsold complementary items during seasonal sales campaigns
- Handled returns and exchanges, and resolved customer complaints
Guest Services & Office Support - Pearl Service Ltd - Auckland, NZ
(2026-04 - 2026-06)
- Greeted guests, resolved queries, and managed bookings via CloudBeds
- Processed payments and resolved billing discrepancies
- Kept reception and front-of-house area tidy and presentation-ready
Leasing Assistant - Tenant Finder - Auckland, NZ
(2026-03)
- Managed client enquiries and coordinated property viewings
- Delivered prompt, professional service across phone, email and in person
Sales Associate - Aarong - Dhaka, Bangladesh
(2023-10 - 2025-12)
- Managed stock-ups and shelf replenishment
- Handled cash and POS transactions accurately
- Advised customers on product knowledge and styling
- Assisted with trial fittings and product selection
- Kept store welcoming, tidy and well-presented
- Processed online orders
Education
Master of Business Informatics - Business Informatics - ICL Business School
Bachelor of Business Administration - Management - University of Dhaka (2023)
