Customer Service Representative at Liberty cable vision (2024-06 – 2024-07)
- De-escalated calls through assessment of customer concerns, corresponding with care and consideration while analyzing and implementing strategies to relate to customers and generate positive dialogue.
- Maintained the key ability to deal patiently with issues and complaints and to remain courteous when faced with difficult or angry people.
- Examined merchandise, satisfactorily resolved customer issues and assisted with various store operators include cashier and troubleshooting.
Sales associate at Finish line (2025-07 – 2025-12)
- Greeting customers
- Translating English to Spanish and vice versa
- Assisting customers with the correct footwear and accessories
- Checking and completing daily tasks
- Checking, executing and organizing shipment
- Operating POS system
- Training employees
- Completing daily cleaning procedures
Retail sales associate at On Point Sneakers (2026-02 – 2026-08)
- Greeting customers
- Translating English to Spanish and vice versa
- Authenticating sneakers
- Assisting customer with outfits and shoes
- Checking and Executing daily tasks
- Making sure merchandise is properly organized
- Utilizing my customer service skills
- Operating a POS system
