Manager – Data Centre Infrastructure & Operations at OrionStellar (2022-01 – 2024-12)
Managed infrastructure and operations for a Tier III, TIA-942 and ISO 27001-certified data centre supporting mission-critical ICT, cloud, banking, insurance, and network services. Led operational reliability, customer onboarding, vendor and contractor management, preventive maintenance governance, incident escalation, capacity planning, infrastructure documentation, compliance readiness, and continuous improvement across electrical, mechanical, network, cabling, security, and facility systems.
- Maintained 100% service availability in a mission-critical data centre environment by leading 24x7 NOC monitoring, fault escalation, restoration coordination, and service-risk control across customer ICT and network services.
- Delivered three major customer onboarding projects for a leading bank, insurance provider, and cloud service provider by coordinating rack allocation, power, cooling, structured cabling, network connectivity, access control, documentation, and service readiness.
- Reduced customer connectivity implementation costs by approximately 15%–20% through efficient fibre and copper cabling design, accurate infrastructure planning, vendor evaluation, and cost-conscious implementation.
- Implemented Schneider EcoStruxure IT DCIM monitoring across electrical, mechanical, environmental, and network infrastructure, improving real-time fault visibility, incident analysis, performance monitoring, and operational reporting.
- Completed TIA-942 audit recommendations on time by designing and implementing required infrastructure and process improvements, coordinating contractors, controlling costs, and supporting continued certification compliance.
- Improved preventive and corrective maintenance performance by coordinating vendors, contractors, technicians, and facilities teams to ensure critical works were completed safely, on time, and in line with SOPs, security controls, and maintenance standards.
- Strengthened reliability of critical facilities systems by closely managing periodic maintenance, AMC follow-up, and vendor coordination for CAT generators, Schneider InRow cooling units, Siemens fire systems, and supporting data centre infrastructure.
- Improved customer transparency and service confidence by introducing a structured monthly infrastructure reporting process covering temperature, humidity, power trends, environmental readings, access records, service observations, and CCTV-based operational visibility.
- Improved operational governance and audit readiness by maintaining accurate routine maintenance schedules, incident records, hardware fault logs, service reports, change updates, risk notes, and technical documentation.
- Prepared annual data centre infrastructure budgets by gathering team inputs, assessing operational requirements, prioritising critical needs, and supporting cost-effective planning for maintenance, upgrades, and service continuity.
- Protected data centre operations during a water leakage incident by taking immediate containment actions, coordinating stakeholders, maintaining service continuity, and driving a permanent wall-waterproofing solution.
- Enhanced operational control, compliance readiness, and service consistency by aligning data centre practices with health and safety, physical security, ISO 27001-aligned controls, and Tier III operational expectations.
- Strengthened the capability and service discipline of a 7-member operations team by coordinating vendor-led technical training, supporting staff development and wellbeing, and recruiting technical, security, and cleaning personnel to maintain reliable operational coverage.
- Supported stable high-availability operations by continuously improving maintenance coordination, vendor follow-up, customer provisioning, infrastructure documentation, and incident review practices.
Co-Founder / Director – Telecommunications Operations at SavvyTech Pvt Ltd / JRN Telecom (2019-01 – 2022-12)
Co-founded and led a telecommunications subcontracting business delivering field infrastructure services for major telecom operators, vendors, and enterprise customers. Managed technical teams, project delivery, client coordination, site planning, budgets, procurement, invoicing, and field operations across microwave, fibre, battery, site upgrade, and network infrastructure projects.
- Led two technical teams delivering microwave link installation and alignment, RF filter installation, battery bank installation, fibre pole rehabilitation, site removals, new sector additions, and other telecom infrastructure works.
- Secured and delivered subcontracting projects for major clients including Dialog Axiata, Huawei, and Browns by building strong relationships with operators, vendors, and customer stakeholders.
- Improved project readiness and field execution by conducting site visits for technical solution planning, access coordination, work preparation, issue resolution, and implementation support.
- Managed end-to-end project operations including recruitment, team training, equipment purchasing, transport planning, budget control, work scheduling, and resource allocation.
- Supported successful delivery of field telecom projects by coordinating technicians, contractors, vendors, and customer representatives to ensure work was completed safely, efficiently, and according to project requirements.
- Strengthened business cash flow and commercial control by managing purchase orders, invoicing, payment follow-up, and customer documentation throughout project delivery.
- Reduced project delays by proactively arranging site access permissions, coordinating field logistics, resolving implementation issues, and maintaining close communication with customer and vendor teams.
- Built operational capability for a growing subcontracting business by combining technical leadership, hands-on field knowledge, customer relationship management, and commercial ownership.
Lead Engineer / Assistant Manager – Transmission Operations & Service Assurance at Dialog Axiata PLC (2017-01 – 2019-12)
Supported nationwide 24x7 transmission operations and service assurance for Dialog Axiata's island-wide fibre, DWDM, SDH, FTTx, and optical transport infrastructure covering approximately 3,500 km of fibre network. Contributed to the reliability of critical mobile, fixed, enterprise, ISP, metro, backbone, and international transmission services through incident restoration, second-level troubleshooting, vendor escalation, contractor governance, OSP maintenance, digital system implementation, commercial control, and stakeholder coordination.
- Supported nationwide 24x7 transmission service assurance through biweekly 24-hour on-call operations, coordinating Network Operations Centre, Technical Assistance Centre, field teams, maintenance contractors, and Huawei vendor teams to protect availability across Dialog's island-wide fibre and optical transport network.
- Coordinated restoration of 100+ fibre and transmission incidents, including major breakdowns caused by severe weather, third-party damage, earth slips, and critical field failures, supporting achievement of the 1.5-hour restoration SLA target through rapid escalation and field-team mobilisation.
- Supported high network availability by coordinating second-level troubleshooting for DWDM, SDH, FTTx, and OSP fibre faults, analysing NMS alarms, transmission failures, hardware faults, and fibre breakdowns to drive root-cause identification and timely corrective action.
- Strengthened reliability of the Outside Plant fibre network by supervising maintenance contractor Sierra on preventive and corrective activities, including fibre core testing, aerial fibre route clearance, tree branch removal, manhole/handhole cleaning, cable damage repair, and field fault rectification.
- Improved FTTx and customer
