Mohan Chand

Telecommunications and Data Centre Operations professional with 15+ years of experience supporting mission-critical telecom and enterprise infrastructure at e& (Etisalat UAE).

Technician

Level 2 and VVIP NOC Engineer specialising in 24/7 NOC operations, network monitoring, incident response, SLA/MTTR management, Root Cause Analysis (RCA) and rapid service restoration. Skilled in FTTH, GPON/XGPON, OLT/ONT, fibre optics, OTDR testing, structured cabling and Layer 1/2 troubleshooting, with strong Linux and cloud monitoring skills. Directed field operations for 60+ engineers and coordinated NOC, engineering, vendor and field teams.

AWS Certified Solutions Architect, CCNA certified, Bachelor of Computer Applications.

VVIP NOC Engineer (Technician L2) - Etisalat UAE (contracted via XAD Technologies LLC)

(2026-04)

Promoted from Field Operations Supervisor

• Monitor and triage real-time alarms and network events using IBM Netcool across a nationwide telecom environment.
• Use Nokia IMS/EMS, Huawei U2000 and ZEMS NMS to identify service degradation and isolate faults across GPON, fibre-optic and IP layers.
• Classify, prioritise and escalate incidents by severity, customer impact, procedures and SLA requirements.
• Coordinate field dispatch and service restoration through Comarch FSM for enterprise and VVIP customers.
• Collaborate with field technicians, backend engineers, automation teams and vendors for end-to-end incident resolution.
• Maintain service continuity for high-priority accounts through timely escalation, follow-up and accurate documentation.
• Contribute to RCA records and corrective-action tracking for major and recurring incidents.
• Prepare clear operational updates and technical reports for high-priority incidents.

Field Operations Supervisor (Technician L2) - Etisalat UAE (contracted via XAD Technologies LLC)

(2022-11 - 2026-03)

• Directed daily field operations for 60+ engineers, managing shift scheduling, task allocation, dispatch coordination and productivity targets for FTTH and telecom services.
• Primary escalation point for Severity 1 outages, TDRA regulatory complaints and VVIP incidents, leading RCA and SLA-compliant restoration.
• Managed the end-to-end Comarch FSM ticket lifecycle, including logging, prioritisation, escalation tracking, MTTR monitoring and FCR improvement while meeting KPIs.
• Coordinated NOC, backend engineering, QA, vendor and field teams to speed up fault diagnosis across fibre, access and IP layers.
• Conducted performance reviews, coaching and technical guidance, improving dispatch efficiency and field readiness.
• Improved dispatch and field-service workflows through process optimisation and automation support using ACS/PMS tools.
• Supported FTTH rollouts and field automation initiatives using cloud-based monitoring and reporting tools.

Field Network Engineer (Technician) - Etisalat UAE (contracted via XAD Technologies LLC)

(2011 - 2022-10)

• Installed, configured and maintained multi-vendor routers, switches, wireless devices, media converters and CCTV/security systems at enterprise and residential sites.
• Resolved Layer 1 and Layer 2 faults involving TCP/IP, DHCP, NAT, PPPoE, DNS and multi-WAN gateways while meeting enterprise SLAs.
• Activated and supported FTTH triple-play services (Internet, VoIP, IPTV), including WAN redundancy testing, migrations and upgrades.
• Delivered structured cabling projects, including fibre splicing, copper installation, termination, OTDR testing and link validation.
• Coordinated with NOC, backend engineering and vendors for escalation, IP SLA monitoring, fault isolation and restoration.
• Performed on-site testing, equipment replacement, configuration validation and post-restoration checks to minimise repeat incidents.

Post Graduate Program - Cloud Computing - Caltech CTME

Bachelor - Computer Applications (BCA) - JNU University, India

Diploma - Computer Hardware & Networking - Webuniv InfoTech