Bibek Ghatani

Results-driven hospitality professional with over 8 years of experience in fast-paced restaurant operations. Proven expertise in team leadership, customer service excellence, staff training, and operational management. Strong ability to drive performance, reduce costs, and deliver exceptional customer experiences.

Assistant Manager - McDonald's UAE - Abu Dhabi, UAE

• Managed daily operations ensuring efficiency and service excellence
• Supervised team of 10+ staff to achieve performance targets
• Resolved customer complaints professionally
• Conducted staff training and performance reviews
• Reduced waste and improved cost control
• Managed shift schedules and peak-hour operations

Crew Trainer - McDonald's UAE - Abu Dhabi, UAE

• Trained and developed new employees on operations and service standards
• Improved team performance through coaching and mentoring
• Supported management in daily operations
• Maintained training records and standards compliance

Service Crew - McDonald's UAE - Abu Dhabi, UAE

• Delivered excellent customer service in a fast-paced environment
• Handled cash transactions accurately
• Prepared food following hygiene and quality standards
• Maintained cleanliness and teamwork

High School Diploma