Armando Zambrano

Senior Flight Attendant and Customer Service Manager 06/2017 - 12/2023

Ensure passenger safety following strict international flight protocols and procedures

Assess cross-cultural competencies across multiple countries, languages and customs

Provide onboard customer service throughout the different stages of flight

Utilize effective team-working and communication skills

Greet and properly direct all passengers

Correctly perform first aid in the event of an emergency or onboard scenario

Evolve in a leadership role by handling complaints and solving any on-flight scenario that may require special attention

Profiling in the event of assistance during an emergency

Administered first aid to passengers during medical emergencies.

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