Elizabeth Flórez

Reliable, energetic and resourceful service-focused assistant with over 10 years’ experience providing leverage, resolving day-to-day personal and business situations and promoting resolutions to executives and high-level commands. Organized and focused on strong business practices accompanied by an optimized customer service experience with the ability to ease-of handling schematic or emerging operations. Expertise in client services, account management and relationship-building.

Professional Experience CompanyLIVE AND INVEST OVERSEAS Panamá PeriodFeb. 2016 to Jul. 2018Title Executive Assistant to Chief Financial Executive  

• Performed accounting entries and payroll calculations. 
• Uploaded SIPE.
• Tracked accounts payable and billing discrepancies reports. Followed up and ensured resolution.
• Issued letters, emails, contracts, business proposals, employment agreements, invoices and several other documents as needed. 
• Ensured banking and insurance compliance effectively and timely.
• Tracked and managed calendars for facility´s physical maintenance (for the structure, systems and equipment). Coordinated and supervised improvement to fixed assets.
• Assisted CFO on daily personal and business tasks; assembled and managed calendars for business and personal activities.
• Prepared travel arrangements, visa-requests, rentals, claims, etc. 
• Planned and organized events in-house and other venues. 
• Controlled petty cash.
• Navigated different systems to comply with day-to-day tasks and ensure problems solving.
• Purchased and controlled office supplies. 
• Supported HR department in the developing of a -Welcome Package- for new employees.

  Assisted with talent acquisition. 

• Liaised with HR and IT to create and settle emergency protocols 
• Created tracking and reporting tools for all admin. projects.
• Created and updated inventory of office supplies, IT equipment and office furniture.
• Designed purchases´ control protocol.
• Completed successful pet relocation - PTY ¬ USA ¬ PTY ¬ FRA – 

• Assisted CEO with day-to-day business and personal tasks. 
• Performed travel arrangements, expenses reports, personal and corporate payments, membership updates, event planning, car rental local and abroad, etc.
• Fulfilled due diligence for banking and brokers compliance. 
• Developed business proposals based on RTs (Reference Terms [TdRs]) considering local and regional regulations.
• Coordinated, Controlled, Delivered Financial Statements´ reviews. Crossmatch reviews.
• Prepared quality and productivity reports.
• Controlled internal and external correspondence.
• Assisted in recruitment process.
• Created interactive PPTs for HR, Education Section. 
• Supported Education Section preparing seminars, training activities and other in-house events. 
• Occasional duties: bank reconciliation, accounts payable report, payroll checks.
• Oversaw maintenance crew, messenger´s team and secretarial services team.

• Assisted Managing Director with phone calls, emails, appointments, quotations, letters, memos, files, agenda, etc. 
• Secured and filed paperwork from sales.
• Scheduled and prioritized deliveries based on construction chronogram. 
• Updated productivity reports.
• Prepared accounts payable report.
• Controlled petty cash.
• Performed bank reconciliations.
• Monitored and reported accounts payable.
• Processed checks and uploaded bank transfers for approval.

• Guaranteed quality on service delivered thru continue monitoring.
• Conducted performance reviews.
• Provided timely feedback based on companies´ policies and customers´ satisfaction key indicators. 
• Assisted staff in managing customers´ inquiries and complaints.
• Prepared dissatisfaction reports and identified areas of opportunity.
• Collected data to prepare quality and productivity reports. 
• Prepared action plans according to companies´ goals.
• Nurtured company-employee relationships.
• Encouraged professional growth within the Team and Company to ensure talent harnessed in the relevant areas.
• Reported and followed-up payroll discrepancies with HR department. 
• Monitored and report employees´ satisfaction.

• Trained new customer service members.
• Monitored average call length.
• Assisted coworkers with phone calls, new trainings or reports.
• Ensured best customers ́ experience in escalated situations while offering best resolutions to different situations.
• Performed QA evaluations. 
• Stimulated customers´ retention and identified areas of opportunity.
• Provided feedback upon escalated phone calls.
• Followed up accounts statuses to fulfill customers’ needs.
• Supported Customer Service supervisors on daily duties.

• Monitored accounts on daily basis. 
• Processed payments and refunds.
• Completed credit analysis. 
• Answered inbound calls.
• Assisted customers with monthly charges and statements.
• Provided info about discounts, plans and benefits in-prompt truthful answers and effective resolutions.
• Reported areas of opportunity.
• Complied security procedures and QA protocols.
• Processed over-the-phone payments.
• Secured customers ́ sensitive information.

High School Diploma: Colegio San Agustin