Customer service specialist
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May 2014-February 2016 General Assistant. Panadería y Pastelería Tropicana S.A.
Manager: Elsie Guerra.
Phone: 6601-3387. May 2016-Currently Technical Support Representative.
Customer service representative: Identify problems and provide an effective and agile solution to more than 40 clients per day. Handled customer complaints with empathy and composure.
Resolution Department Agent: Handling email section, supporting more than 100 emails per day.
Support in the billing and technical support area: Training new hires with the business information, advising on meter troubleshooting, also explaining application and tools usage. Chat agent in the billing and technical support area. Collection agent.
2017-2020 EDUCATION master's degree in administration and management of investment projects Postgraduate Specialization in Formulation, Evaluation and Management of Investment Projects. Universidad Tecnológica de Panamá.
2012-2016 Degree in Industrial Production Management. Universidad Tecnológica de Panamá. Technician in Industrial Production Management. Universidad Tecnológica de Panamá.
