Eric Canto Caballero

International Business student (USMA) with hands-on experience in customer service, technical/help-desk support, and data-driven problem solving.

Native

Spanish speaker with professional working proficiency in English, comfortable handling calls, chat, and email support in both languages. Self-taught software developer who has built and deployed full-stack web applications (React, Firebase, Node.js) and integrated AI tools (Google Gemini) into real products — giving me a natural edge for technical troubleshooting, CRM/ticketing systems, and fast learning of new software. Reliable, detail-oriented, and used to meeting monthly performance metrics in high-volume service environments.

Customer Service Representative (Remote) at Alorica

• Managed and logged customer data across digital platforms with strong attention to detail
• Prepared performance reports and tracked monthly KPIs in a high-volume, metrics-driven environment
• Consistently met quantifiable monthly targets while working fully remote

Customer Service & Sales at Retail sector companies – Panama

• Delivered personalized customer support and resolved service cases, maintaining interaction records
• Conducted post-sale follow-up and customer satisfaction analysis

Web Analytics Administrator at Vex Design Studio

• Monitored site traffic and usage metrics to identify commercial opportunities
• Interpreted user-behavior data to support business decisions

Financial Administration at Family Business

• Managed income, expenses, purchasing, and profitability tracking for a small business

B.A. in International Business – Universidad Santa María la Antigua (USMA)