Diego Castrellon
Bilingual Agent
Contratar a esta persona
Envía una oferta de trabajo directamente a este candidato
Sobre mí
Design, organization, collection, and categorization of digital educational resources and content for subsequent placement on the “uCloud” platform. Logistical assistance with the implementation of technological equipment for content distribution in low-income rural areas. Support for audiovisual recording and technological equipment implementation in low-income rural areas
Experiencia
Digital Educational Content Manager at Uayki (2020 – 2021)
- Design, organization, collection, and categorization of digital educational resources and content for subsequent placement on the “uCloud” platform.
- Logistical assistance with the implementation of technological equipment for content distribution in low-income rural areas.
- Support for audiovisual recording and technological equipment implementation in low-income rural areas
Customer Service - Bilingual Agent - English & Spanish | Medical & Insurance campaigns at Teleperformance (2022-10 – 2023-03)
- Customer support & assistance
- Virtual platform management
- Translation
Papaya (2023-11 – 2024-01)
- Mathematics Teacher for Lower & Middle School students at a public school in US
- Remote position
- 100% instruction in English
Customer Service - Bilingual Agent - English & Spanish at Concentrix - Remitly Campaign (2024-02 – 2025-08)
- Remittance campaign support
- Customer support
- Virtual platform management
- Translation
Freelance Medical, Medical insurance & Emergency Interpreter at SGF Global Services - (2025-09 – 2026-06)
Customer Service - Frontline - Bilingual Agent - English & Spanish at Onedge - Acrisure (2026-07 – Present)
- Managed high-volume inbound calls
- Provided exceptional bilingual customer service
- Utilized communication and platform management skills
Educación
– Markham College (1998 – 2010)
Marine Biology career – Peruvian Southern Scientific University (2015 – 2021)
Diploma in Disaster Risk Management and Climate Change Adaptation – Peruvian Army War College (2021 – 2022)
