RenZo Grabielli

Computer Science and Informatics student at Cibertec with over 8 years of experience in customer service, sales, and administrative support, including English-language assistance for the U.S. market. Proactive, responsible, and collaborative, with strong communication and problem-solving skills. Seeking a full-time opportunity where I can contribute my customer service, administrative, and technical skills.

Medicare Member Advocate at Concentrix (2026-06 – 2026-08)

• Provided personalized support to UnitedHealthcare (UHC) Medicare members.
• Resolved inquiries related to benefits, coverage, and plan services.

Customer Service Representative (English) at Turo · Teleperformance (2025-07 – 2026-01)

• Delivered full English-language customer support for Turo, a U.S. peer-to-peer car rental platform.
• Managed reservations, user inquiries, and incident resolution.

Patient Support Representative (English) at ECA Connect · Florida (2024-12 – 2025-08)

• Assisted patients of a Florida medical office in English.
• Scheduled appointments and performed general administrative tasks.

Customer Service Representative at GSS Perú (2023-08 – 2023-11)

• Handled mobile customer service and sales for Movistar.

Customer Service Representative at Konecta (2022-01 – 2022-12)

• Provided comprehensive customer service support for Entel Perú.

Sales & Claims Representative at Atento (2017-03 – 2018-12)

• Cross-sold services and managed claims for Banco Cencosud.

Store Administrator at Pollería Tele-Chicken (2016-01 – 2016-11)

• Managed customer service, cash handling, logistics, and daily operations coordination.

Technical Degree in Computer Science and Informatics – Cibertec (2024-07)

Technical Degree in Business Administration – Instituto San Ignacio de Loyola (2012-12 – 2015-03)