Most support roles in the Philippines mean a ticket queue, a script, and a team of hundreds. This one means owning the customer experience for a global market intelligence platform — from first onboarding call to the help article you wrote last week — at a lean, mission-driven firm whose data shapes
We're looking for a rare hybrid — someone who lives at the intersection of AI-powered operations and client success. You're not just familiar with AI tools; you build with them. You design automations, engineer prompts, and create intelligent workflows that make teams faster and clients happier. At
Position: Multi-branch Operations Manager Location: Cebu Work Setup: Fully Onsite Work Schedule: Day Shift The Multi-branch Operations Manager ensures that all branches operate efficiently, drive consistent customer traffic, and achieve revenue targets through strong execution of sales strategies, p
Position: Operations Manager (Multi-site Branches) Location: Cebu Work Setup: Fully Onsite Work Schedule: Day Shift The Operations Manager (Multi-site Branches) is responsible for overseeing and optimizing sales performance and branch operations across multiple locations. This role ensures that all
Job Description: The ideal candidate will demonstrate ownership, provide timely resolutions while ensure consistent, courteous, and efficient service according to quality monitoring guidelines to the team members. Liaison with onshore departments may be necessary to relay process improvements and pr
Position: Area Manager (Sales and Operations) Location: Cebu Work Setup: Fully Onsite Work Schedule: Day Shift The Area Manager (Sales and Operations) is responsible for overseeing and optimizing sales performance and branch operations across multiple locations. This role ensures that all branches o
JOB SUMMARY Responsible for leading and managing the overall service delivery operations team including Service Delivery Managers and/or Service Delivery Coordinators. This role ensures operational excellence, compliance with SLAs, and continuous improvement across all service delivery processes. Th
Position: Area Manager (Sales and Operations) Location: Cebu Work Setup: Fully Onsite Work Schedule: Day Shift The Area Manager (Sales and Operations) is responsible for overseeing and optimizing sales performance and branch operations across multiple locations. This role ensures that all branches o
Work Setup: Onsite (Cebu) Qualifications: College graduate Minimum of 3 years of experience as Assistant Manager for Operations in a BPO/call center environment Responsibilities: Steer the process with dedication, swiftly addressing any deviations or obstacles, while continuously implementing improv
Location: Philippines / Cebu Department: Information Technology / Security Reports To: Chief Information Officer Company Overview We are an established Canadian service provider operating in the telecommunications, contact center, and payment-enabled services sector. We are looking for a dedicated p
Work Setup: Onsite (Cebu) Qualifications: College graduate Minimum of 2 years of experience as an Assistant Manager in a BPO/call center environment Experience in Insurance or Healthcare Responsibilities: Take charge of the process with dedication, swiftly addressing any deviations or challenges and
Work Setup: Onsite (Cebu) Qualifications: College graduate Minimum of 3 years of experience as Assistant Manager for Operations in a BPO/call center environment Responsibilities: Steer the process with dedication, swiftly addressing any deviations or obstacles, while continuously implementing improv
Qualifications & Requirements: Bachelor’s degree 5 years of experience in BPO operations, with at least 2 years in a leadership role Strong background in Insurance (claims, underwriting, policy servicing) or Healthcare (claims, billing, prior authorization, patient services) Proven experience ma
Work Setup: Onsite (Cebu) Qualifications: College graduate Minimum of 2 years of experience as an Assistant Manager in a BPO/call center environment Experience in Insurance or Healthcare Responsibilities: Take charge of the process with dedication, swiftly addressing any deviations or challenges and
Most support roles in the Philippines mean a ticket queue, a script, and a team of hundreds. This one means owning the customer experience for a global market intelligence platform — from first onboarding call to the help article you wrote last week — at a lean, mission-driven firm whose data shapes
Operations & Customer Experience Specialist Location: Remote Engagement Type: Full-Time About the Client The client (name will be disclosed as you progress in the recruitment process) is a real-time salary benchmarking and HR insights platform helping organisations make confident, data-driven decisi
Most support roles in the Philippines mean a ticket queue, a script, and a team of hundreds. This one means owning the customer experience for a global market intelligence platform — from first onboarding call to the help article you wrote last week — at a lean, mission-driven firm whose data shapes
Most support roles in the Philippines mean a ticket queue, a script, and a team of hundreds. This one means owning the customer experience for a global market intelligence platform — from first onboarding call to the help article you wrote last week — at a lean, mission-driven firm whose data shapes
The organization is seeking a Customer Service Manager with a profound focus on user experience and operational excellence to lead the customer support function. This role transcends daily support management; it is responsible for deep-dive analysis of user issues, identifying platform pain points,
We are seeking a highly motivated and experienced Operations Manager to join our team. This role is critical for ensuring efficient operations, meeting client expectations, and driving performance across multiple lines of business (LOBs). The ideal candidate will have a strong background in managing
Most support roles in the Philippines mean a ticket queue, a script, and a team of hundreds. This one means owning the customer experience for a global market intelligence platform — from first onboarding call to the help article you wrote last week — at a lean, mission-driven firm whose data shapes
*Job Purpose** Assist in developing Operational Risk Management policies, procedures, and methodologies customized to the bank’s daily operations and specific business landscape. Support the implementation of Operational Risk Management tools to ensure the effective identification, analysis, mitigat
A leading logistics provider in the Philippines is seeking a candidate with expertise in customs procedures, specifically in import and export processing. Applicants must have at least 5 years of experience, preferably in Subic Bay Freeport. The ideal candidate should possess strong negotiation skil
Overall Role Purpose: Supervise (on a daily basis) a ground/area operations team on a rostered shift basis ensuring that shipments enter and exit the country in accordance with network procedures and transit time standards. Accountabilities: Customers Maintain good working relationships Co-ordinatio
Job Description As an Operations Manager in ResultsCX, you will be responsible for developing and maintaining relationships as the single point of contact for internal and external information regarding specific client program. This role manages Customer Service teams, monitors and tracks deliverabl
*Basic Job Description:** Gauges quality of oil in storage tanks before and after delivery, using calibrated steel tape and conversion. Reads automatic gauges at specified intervals to determines flow rate of oil into or from tanks and amount of oil tanks. Operates pumps and opens valves to regulate
Here’s the difference you’ll make In this role, you’ll ensure operational excellence by staying up to date with customer requirements and leading your team’s compliance with established processes and standards. You’ll train, coach, and supervise immediate subordinates while promoting consistent perf
Are you positive, motivated and ready to learn in a fast-paced environment? This is an opportunity to work in a friendly atmosphere, be recognized for your success, and make a difference. At ResultsCX, we are focused on providing exceptional customer service to our clients and making the communities
Overall Role Purpose: Supervise (on a daily basis) a ground/area operations team on a rostered shift basis ensuring that shipments enter and exit the country in accordance with network procedures and transit time standards. Accountabilities: Customers Maintain good working relationships Co-ordinatio
As an Operations Manager in ResultsCX, you will be responsible for developing and maintaining relationships as the single point of contact for internal and external information regarding specific client program. This role manages Customer Service teams, monitors and tracks deliverable to ensure qual