Abegail Albea

Detail-oriented Administrative Professional with over three years of experience in branch operations, administrative support, customer service, financial transactions, and team coordination. Skilled in data entry, document management, report preparation, email management, and maintaining accurate records in fast-paced environments. Proficient in Microsoft Office, Google Workspace, Canva, Trello, Zoom, Google Meet, and ChatGPT.

A fast learner with excellent organizational, communication, and problem-solving skills seeking to contribute to a Virtual Assistant, Administrative Assistant, Data Entry, or Customer Support role.

Assistant Branch Manager - M Lhuillier Pawnshop Philippines

(2023-04 - 2026-06)

Key Responsibilities

• Managed daily branch operations while ensuring smooth workflow and compliance with company policies.
• Supervised branch staff by assigning tasks, monitoring performance, and supporting daily operations.
• Delivered excellent customer service by addressing inquiries, resolving concerns, and maintaining positive client relationships.
• Processed pawnshop, remittance, and financial transactions accurately while maintaining confidentiality.
• Prepared daily, weekly, and monthly operational and financial reports.
• Maintained accurate customer records, files, and transaction documentation.
• Coordinated branch activities to improve operational efficiency and customer satisfaction.
• Assisted in administrative tasks including documentation, record management, and report generation.

Bachelor of Science - Forestry - Bicol University (2018)