Executive Assistant at DM Distribution (2022-12 – 2025-12)
- Mainly handles Order Processing and Fulfillment
- Liaison for brands/vendors regarding orders, pricing and inventory
- Leads meetings to create action plans to topics like Google Ads, SEO, product listing and pricing, sales etc.
- Answers inbound calls (Inbound Sales and Customer Service)
- Creates articles or blogs for SEO
Fulfillment Manager at Andromedia Management Group, LLC | Addazzle (2018-12 – 2022-01)
- Handled a team of professional data entry personnel ensuring inventory, reports and customer data are accurate.
- Monitors the performance of each individuals, providing regular one-on-one coaching.
- Inventory management and forecasting.
- Occasionally comes up with savings to help with the company's cash flow.
- In charge of creating workflows that will help the department and the company.
- Speaks with different manufacturers and fulfillment houses in the US, Canada and the UK to sort out any issues, create new brands and product lines, talk about discounted pricing, inventory/supply/shipment issues etc.
- Communicate with the team, and other department managers to provide or update with any issue/information.
- Create, read and interpret reports to help with any decision-making.
Data Management Team Leader at Staff Offshore (2015-07 – 2017-09)
Dispatch Coordinator at Australian Fitness Supplies / Gym and Fitness Australia (2015-07 – 2017-09)
- 7 weeks hands on training in Sales, Warehouse Management, and Logistics in Queensland, Australia (Mar – May 2016).
- Leads and manages a dispatch team in the Philippines and Australia, including selection/hiring, training fresh staff, and monitoring performance.
- Inputs data for shipping labels, commercial invoices, packing lists, etc. into the system.
- Ensures and verifies the necessary paper works for completion and accuracy.
- Determines the most appropriate Freight Company for the shipment of customer orders: checks if location is a business or residential property, compares costs.
- In charge of shipping all Sales Orders within Australia and neighbouring countries.
- Handles freight quotations or any freight related concerns and inquiry.
- Liaises with the Warehouse crew and Sales/Customer Service Representative team in Australia.
- Communicates with various Freight Companies for rates, special requests, issues, etc. related to the shipment.
Web Maintenance at Australian Fitness Supplies / Gym and Fitness Australia (2015-07 – 2017-09)
- Maintains and updates six different websites including AFS, GAF, Liberty Fitness Systems, FreeForm Cardio.
- Inputs additional items on the websites, i.e. extracts data, images, videos, specifications, manuals, brochures, etc. from the wholesaler's website to be added to our pages.
- Manages/edits descriptions of individual items posted on the websites.
- Monitors inventory: checks out of stock and discontinued items regularly.
- Checks competitor prices and creates reports/spreadsheets for analysis and comparison.
- Provides ideas and suggestions relating to graphics for the different websites and social media sites.
On Site Technician at Australian Fitness Supplies / Gym and Fitness Australia (2015-07 – 2017-09)
- IT Support – troubleshoots software/hardware problems (Network connectivity, Operating Systems, MS Outlook, Office, Skype, System Tools, Phones, Printers, Headsets, and other computer peripherals.)
Sales Specialist at Robinsons Appliances (2015-03 – 2015-07)
- Responsible for daily store management of two branches in Pampanga.
- Attends to walk-in customers and processes sales transactions; responds to customer complaints.
- Meets and exceeds the daily/monthly sales targets and ensures excellent customer care standards are met.
- Ensures proper maintenance of stocks/inventory items and records, as well as good housekeeping.
Manager / Technician at ARJJ Computer Shop (2011-01 – 2015-06)
- Manages the day to day operations of the Internet/Cyber cafe.
- Troubleshooting and maintenance of the computers, i.e. Internet connection, online games, software and hardware issues.
- Installation of programs and software necessary for use in the cafe.
- Monitors daily sales for proper accounting.
Technical Support / Customer Service Representative at NCO Philippines, Clark Inc. (2008-12 – 2010-12)
- Answers incoming calls for pickup requests and tracking of customer's shipments
- Provides excellent customer service and ensures that data inputted into the system is accurate and the calls well-documented.
- Resolves incoming Internet Connectivity, Hardware, and Billing concerns for MS Xbox platforms.
- Handles Live (Connectivity) and Hardware escalations: second level of support for recurring issues.
