Agy Gundran
Customer Service Representative
Talent
Tarlac CityMember since May 4, 2026
Customer Service & SupportInbound Voice Support (Retail & Healthcare)Non-Voice / Chat Support (Retail)Healthcare & Insurance Knowledge (Dental Benefits & Claims)Strong Communication SkillsProblem-SolvingMultitaskingAttention to Detail
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Customer Service & SupportInbound Voice Support (Retail & Healthcare)Non-Voice / Chat Support (Retail)Healthcare & Insurance Knowledge (Dental Benefits & Claims)Strong Communication Skills
About
Customer Service Representative with experience in retail and healthcare accounts. Skilled in handling both voice and non-voice support for retail, and voice support for healthcare accounts. Experienced in resolving customer concerns, providing accurate information, and delivering quality service with empathy and efficiency in fast-paced environments.
Experience
Customer Service Representatives - Amazon (Retail Account) at Sutherland Global Tarlac (2022-08 – 2024-01)
- Handled inbound customer calls, assisting with order issues, returns, refunds, and product inquiries
- Managed non-voice (chat) support, resolving customer concerns efficiently through written communication
Customer Service Representatives - MetLife Healthcare (Dental Account) at Foundever (2025-12 – Present)
- Assisted customers with dental benefits, coverage details, and eligibility inquiries
- Handled claims-related concerns, including claim status, processing, and reimbursements
- Provided clear explanations of policies, procedures, and insurance terms
Education
Senior High School in TVL Consumer Electronics Servicing – Central Azucarera de Tarlac (2020 – 2021)
Skills
Customer Service Representative
