Aj Ocampo
Healthcare Operations Professional with 5+ years of experience in patient coordination, claims processing, and team leadership in the BPO industry
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About
Results-driven healthcare operations professional with 5+ years of experience in patient coordination, claims processing, and team leadership in the BPO industry. Proven ability to improve team performance, ensure quality compliance, and manage client relationships. Currently a Management Trainee with strong leadership potential and focus on operational excellence.
Experience
Management Trainee - Optum Global Solutions - Quezon City
(2026-03)
- Selected for leadership development program for future supervisory roles
- Support operations in performance tracking, reporting, and process improvements
- Collaborate with leaders to drive team efficiency and service delivery
Subject Matter Expert / Patient Care Coordinator - Optum Global Solutions - Quezon City
(2021-06 - 2026-03)
- Lead quality audits, performance reviews, and coaching sessions
- Monitor team productivity, attendance, and scorecards
- Handle escalations and coordinate directly with clients
- Verify patient eligibility, insurance, and billing accuracy
- Support patient scheduling, payments, and data management
Customer Service Representative – Claims - Hinduja Global Solutions (HGS) - Quezon City
(2019-05 - 2021-06)
- Resolved provider concerns on claims, denials, and appeals
- Ensured HIPAA compliance and high service quality
- Managed eligibility, authorizations, and claim investigations
Education
Bachelor of Science - Business Administration - Major in Financial Management - University of Caloocan City (2019)
