Aj Ocampo

Results-driven healthcare operations professional with 5+ years of experience in patient coordination, claims processing, and team leadership in the BPO industry. Proven ability to improve team performance, ensure quality compliance, and manage client relationships. Currently a Management Trainee with strong leadership potential and focus on operational excellence.

Management Trainee - Optum Global Solutions - Quezon City

(2026-03)

• Selected for leadership development program for future supervisory roles
• Support operations in performance tracking, reporting, and process improvements
• Collaborate with leaders to drive team efficiency and service delivery

Subject Matter Expert / Patient Care Coordinator - Optum Global Solutions - Quezon City

(2021-06 - 2026-03)

• Lead quality audits, performance reviews, and coaching sessions
• Monitor team productivity, attendance, and scorecards
• Handle escalations and coordinate directly with clients
• Verify patient eligibility, insurance, and billing accuracy
• Support patient scheduling, payments, and data management

Customer Service Representative – Claims - Hinduja Global Solutions (HGS) - Quezon City

(2019-05 - 2021-06)

• Resolved provider concerns on claims, denials, and appeals
• Ensured HIPAA compliance and high service quality
• Managed eligibility, authorizations, and claim investigations

Bachelor of Science - Business Administration - Major in Financial Management - University of Caloocan City (2019)