Albert John Francisco

To secure a position in a progressive company that encourages career growth, where I can apply my technical knowledge and troubleshooting skills to maximize user uptime, and contribute to long-term organizational success.

IT Support at Stotsenberg Leisure Park & Hotel Corporation (2023-12 – 2026-06)

• Provided technical support and troubleshooting assistance to over 1000 end-users with a wide range of computing hardware and software.
• Setup, Installed, configured, and maintained all MacOs computers, laptops, and other peripherals in accordance with company policies.
• Diagnosed and resolved hardware, software and basic network related issues in timely manner.
• Daily monitoring of all meeting rooms, cctv, printer, other devices.

Assigned to Manila Water Company. Inc (Service Desk VIP Support) at Xymbolic IT Solution Provider Corporation (2023-01 – 2023-09)

• Performs VIP Support and Standby Assistance to VIP Meetings
• Organize Domain Joining Ticketing System (One app)
• Responsible for configuring hardware and software
• Performs deployment and pull-out Laptop/Desktop
• Manages Active Directory and Office 365
• Pro-actively recognize technical issues affecting the production and recommend an effective solution.
• Act as L1 Support.

Technical Support Professional at Micro D-International Inc. (2020-12 – 2022-12)

• Deployed to Synchrony Global Services, Inc. (Field Support Engineer) - Field Support/Homes Support Trouble Shooting, Remote Assistance Support, Responsible for configuring hardware and software, Manages Inventory System, Active Directory and Ticketing System, Troubleshoot access related issues, Act as L1 Support
• Deployed to CTBC Bank Corp. (IT Support) - Act as L1 Support, Onsite Support, Manages Inventory System, Active Directory and Office 365, Printer Assistance, Organize Domain Joining, Ticketing System, Daily Support Trouble Shooting related, Responsible for configuring hardware and software, Performs deployment and pull out of Laptop/Desktop
• Deployed to Manila Water Company. Inc (Helpdesk) - Organize client tickets, Creating Ticket, Troubleshoot 1st Level
• Deployed to Manila Water Company. Inc (IT Support) - Performs VIP Support and Standby Assistance to VIP Meetings, Onsite Support, MacOS VIP Support, Organize Domain Joining, Ticketing System (One app), Daily Support Trouble Shooting related, Responsible for configuring hardware and software, Performs deployment and pull out of Laptop/Desktop, Manages Active Directory and Office 365, Act as L1 Support
• Deployed to Great Canadian Gaming Entertainment IT Service Desk (International Account) - Act as L1 Support for IT incident and service request, Handle Tickets (Cherwell Application), Daily Support Trouble Shooting Related, Responsible for configuring software, Manages Active Directory, Azure and Office 365, Processing Order of Hardware, Software and License, Remote Support/Call Support and Email Support

Admin Assistant (Part-Time) at ZRK Delivery Services (2019 – 2020)

Mainly responsible for the billing process and collection monitoring. Also, in charge of HR related and administrative tasks

Intern at CG Horizons Possessions Inc. (2020 – 2020)

Responsible for configuring hardware and software, setting up peripherals such as printers and routers. Repairing equipment and providing daily support for computer network users.

Bachelor of Science in Information Technology – STI COLLEGE ORTIGAS CAINTA (2015 – 2020)

Secondary – ARELLANO UNIVERSITY (2010 – 2014)

Primary – BINANGONAN ELEMENTARY SCHOOL (2004 – 2010)