Princess Denina
Customer Support Professional
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About
Customer Support Professional with 5+ years of experience in email support, customer service, sales, and client communication within BPO and call center environments. Skilled in resolving customer concerns, managing CRM systems, maintaining customer satisfaction, and delivering quality support in fast-paced settings. Seeking a Remote Non-Voice Customer Support (Chat/Email Support) role.
Experience
Email Support Representative - Concentrix
(2022-01 - 2024-07)
Handled customer inquiries via email, resolved service issues, coordinated escalations, and maintained high customer satisfaction metrics.
Cold Caller - MCD Business Center
(2025-07 - 2026-04)
Generated qualified leads, scheduled appointments, maintained CRM records, and consistently exceeded performance targets.
Sales Representative - Alorica
(2021-03 - 2021-12)
Managed inbound sales calls, identified customer needs, recommended solutions, and achieved sales goals.
Telemarketing / Sales Agent - Sterling Global Call Center Inc.
(2018-05 - 2021-03)
Generated sales opportunities through outbound calls, addressed customer objections, and exceeded monthly targets.
Education
Undergraduate - Polytechnic University of the Philippines (2013)
Graduate - Parada National High School (2012)
