Alemah Eunice Valgomera

Highly proficient Filipino (C2-level) and English speaker with strong communication, listening, and comprehension skills. Experienced in evaluating content, following detailed guidelines, and maintaining high accuracy in remote, performance-based environments. Detail-oriented and adaptable, with a strong ability to support AI model improvement through language-based tasks.

Customer Support & Outreach Experience(2024-01 – Present)

• Communicated with clients through email and messaging platforms to provide information and support
• Handled inquiries, follow-ups, and client concerns in a timely and professional manner
• Maintained organized records of interactions using CRM tools and spreadsheets

Business Development/Sales (Cold Outreach & CRM) (2022-01 – Present)

• Conducted cold emailing and LinkedIn outreach to generate and qualify new leads
• Managed CRM pipelines (HubSpot, Zoho, Salesforce) and maintained accurate lead records
• Tracked KPIs such as open rates, reply rates, booked calls, and conversions
• Optimized outreach scripts to improve engagement and response rates
• Maintained organized follow-ups and reporting for performance tracking

Personalized Internet Ads Assessor at Telus International (2024-04 – 2024-12)

• Evaluated content relevance and ad performance to improve engagement quality
• Worked with KPI-driven targets and quality benchmarks
• Supported data-driven optimization of digital campaigns
• Maintained high accuracy and productivity in a remote, U.S.-aligned workflow

Bachelor of Science in Nursing – West Visayas State University