Indra Buaron

Highly dedicated Customer Service Professional with over 12 years of combined experience in the BPO, airline, and service industries. Skilled in handling billing, technical support, reservations, retention, and sales across telecommunications, cable, and airline accounts. Adept at using multiple customer support platforms, including Navitaire Skyspeed, Trello, Microsoft Office, and CRM tools.

Recognized for excellent communication skills, multitasking abilities, and leadership potential, having served as a Floor Walker and Point of Contact for new hire support. Committed to delivering world-class customer service and client satisfaction.

Freelance Transcription AI Editor (2025-12 – Present)

• Edit and transcribe AI transcription content based on the company's style guide.

Customer Service Representative (2024-01 – 2025-04)

• Provided customer support via inbound calls and chat.
• Assisted with billing, technical concerns, upselling, retention, and account activations.
• Created escalation tickets for unresolved cases and processed orders for device upgrades.
• Supported airline passengers with reservations, cancellations, and flight changes, ensuring high satisfaction.

Freelancer (Online/Offline) at Freelancer (Online/Offline) (2019-11 – 2022-12)

• Completed transcription and labeling projects.
• Performed outbound calls to Australian clients regarding German-made machinery products.

Customer Service Representative (Part-time)(2018-06 – 2019-02)

• Assisted customers with order status, returns, and cancellations in retail/e-commerce accounts.
• Coordinated unresolved issues with the main office through email escalation.

Customer Service Representative (2017-02 – 2018-05)

• Supported Sprint telecommunications customers with billing and technical issues.
• Delivered timely resolutions while maintaining world-class customer satisfaction scores.

Customer Service Representative (2015-04 – 2017-02)

• Provided repair and billing support.
• Maintained consistent KPIs and CSAT scores.

Customer Service Representative (2011-02 – 2015-02)

• Delivered billing, technical support, and sales assistance for Comcast accounts.
• Assigned as Floor Walker for two weeks, coaching and guiding new hires during training.
• Acted as Team Point of Contact (POC) in the absence of a supervisor, ensuring smooth workflow.

Advanced Customer Service Associate (2010-06 – 2010-12)

• Provided billing and technical support.
• Assisted with troubleshooting and account inquiries.

Customer Service Associate (2010-01 – 2010-06)

• Supported billing inquiries and account issues.
• Delivered technical resolutions while ensuring a positive customer experience.

Passenger Service Agent (2008-03 – 2009-11)

• Assigned as Lead Check-in Agent, ensuring smooth counter and boarding gate operations.
• Issued boarding passes, updated passenger manifests, and handled cashiering tasks.
• Assisted in daily/monthly sales reporting and flight bookings.

Cashier/Receptionist (2005-11 – 2006-04)

• Handled cashiering, sales reporting, and product inventory.
• Provided customer service by assisting and accommodating customers in the facility.

Bachelor of Science in Computer Engineering