Alex Sibayan

Experienced Insurance Agency VA and BPO specialist with 4+ years supporting US-based insurance agencies. Proficient in AMS 360, Applied Epic, EZLynx, and NowCerts. Skilled in data entry, policy downloads, insurance quoting (personal lines), and CRM management. Backed by 6+ years in BPO customer service and collections across healthcare, telecommunications, and financial services.

Virtual Agent — Insurance Agency VA at Agency VA (International) (2022-01 – 2026-05)

• Manage policy downloads, data entry, and data migration across AMS 360, EZLynx, and Applied Epic
• Handle insurance quoting for personal lines; support CRM workflows in AgencyZoom and NowCerts
• Perform telemarketing and lead follow-up; coordinate client communications via Slack and Teams
• Completed Basics of Insurance Training

CSR / Collection Specialist at Promovere Inc. (2015-08 – 2017-09)

• Handled personal loan collections and loan origination qualification and verification
• Maintained inbound/outbound call quality and resolution metrics

Healthcare Customer Service Representative at Alorica (United Health Group) (2017-08 – 2018-11)

• Assisted healthcare providers with benefits and coverage inquiries via inbound calls

Sprint Customer Service / Sales Representative at Convergys (2013-10 – 2014-12)

• Handled inbound sales and customer service calls for Sprint subscribers

Call Center Agent at Diamedix Technology, Inc. / Quinn Data Facilities (2012-06 – 2014-12)

• Managed inbound and outbound calls; maintained quality and resolution standards

Associate in Computer Science – STI College Cabanatuan (2000 – 2001)

Technical in Computer Programming and Operation – STI College Cabanatuan (1997 – 1998)