Alex Sibayan
Insurance Agency Virtual Assistant | BPO & Customer Service Specialist
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About
Experienced Insurance Agency VA and BPO specialist with 4+ years supporting US-based insurance agencies. Proficient in AMS 360, Applied Epic, EZLynx, and NowCerts. Skilled in data entry, policy downloads, insurance quoting (personal lines), and CRM management. Backed by 6+ years in BPO customer service and collections across healthcare, telecommunications, and financial services.
Experience
Virtual Agent — Insurance Agency VA at Agency VA (International) (2022-01 – 2026-05)
- Manage policy downloads, data entry, and data migration across AMS 360, EZLynx, and Applied Epic
- Handle insurance quoting for personal lines; support CRM workflows in AgencyZoom and NowCerts
- Perform telemarketing and lead follow-up; coordinate client communications via Slack and Teams
- Completed Basics of Insurance Training
CSR / Collection Specialist at Promovere Inc. (2015-08 – 2017-09)
- Handled personal loan collections and loan origination qualification and verification
- Maintained inbound/outbound call quality and resolution metrics
Healthcare Customer Service Representative at Alorica (United Health Group) (2017-08 – 2018-11)
- Assisted healthcare providers with benefits and coverage inquiries via inbound calls
Sprint Customer Service / Sales Representative at Convergys (2013-10 – 2014-12)
- Handled inbound sales and customer service calls for Sprint subscribers
Call Center Agent at Diamedix Technology, Inc. / Quinn Data Facilities (2012-06 – 2014-12)
- Managed inbound and outbound calls; maintained quality and resolution standards
Education
Associate in Computer Science – STI College Cabanatuan (2000 – 2001)
Technical in Computer Programming and Operation – STI College Cabanatuan (1997 – 1998)
