Alfa Velez

Dedicated IT Support professional with over 8 years of experience providing technical support, hardware and software troubleshooting, network configuration, and IT equipment maintenance. Experienced in supporting end users, configuring desktop and laptop systems, and resolving technical issues efficiently. Committed to delivering excellent customer service while continuously learning new technologies and improving business operations.

Technical Support / IT - Pacific Grande Realty & Development Corp. - Lapu-Lapu City, Cebu

(2019-03 - 2026-07)

• Provided technical support for desktop and laptop users.
• Installed, configured, and maintained computer hardware and software.
• Troubleshot network, printer, and connectivity issues.
• Performed preventive maintenance of IT equipment.
• Managed setup and deployment of computers and peripherals.
• Responded to user concerns and resolved technical issues promptly.

Technical Support / IT - Cokaliong Shipping Lines, Inc. - Cebu City

(2016-08 - 2019-01)

• Installed and maintained computer systems and peripherals.
• Performed hardware and software troubleshooting.
• Configured LAN/WAN network connections.
• Assisted employees with technical concerns.
• Repaired and replaced defective computer equipment.

Bachelor of Science - Computer Engineering - CIT-University (2015-10)