Allan Mangorangca

Banking and Payment Officer at Keyis2care (2023-11 – Present)

Banking and payment operations with focus on client funding, withdrawals, reconciliation, and AML compliance

• Timely processing of client funding and withdrawal instructions.
• Assisting with the reconciliation of deposits and withdrawals in client accounts.
• Provide exception service to clients relating payment inquiries.
• Providing appropriate responses to email queries from team members and clients Proactively.
• Regularly monitoring PSP performance and diagnosing problems.
• Monitoring payments systems and resolving any issues that arise.
• Systematic approach to solve complex problems and queries; always open to critical thinking and decision making.
• Follow AML rules and regulations strictly; able to identify suspicious clients and transactions.

PSP & Payment Specialist at Agility Global Strategic Inc. (2014-01 – 2023-07)

Payment Service Provider specialist responsible for PSP integration, payment system monitoring, testing, and customer support

• Regularly monitoring PSP performance and diagnosing problems.
• Monitoring payments systems and resolving any issues that arise.
• Assistance in creation of new payment method with follow through and testing.
• Assist payment providers in the integration process with the company.
• Maintain existing PSP integration and monitor for any issues.
• Flagging bugs and relaying issues to the developers.
• Validating that the user expectations are achieved during the testing process.
• Updating the Logo and descriptions in Desktop and Mobile Web using CMS and Translation tool.
• Assistance in enhancement of PSP UX & UI.
• Conducting daily balance reports and supporting the finance team with topping up merchant accounts where necessary.
• Assistance in payments team issue & resolution.
• Provide effective support to the Customer Service Department from all platform and other relevant department in resolving issues.
• Creating and monitoring Jira ticket.
• Update the most up to date PSP balances.
• Assistance in deposit / withdrawal operational with payment team.
• Handle and solve issues in relation to missing or failed transaction.
• Monitoring incoming and outgoing transactions from all types of payments, including Ewallet, credit cards, bank transfer and other payment solutions.
• Ensuring that all payment transactions are authentic and pre-authorized according to Department Procedures.
• Provide a better customer experience by processing customer's deposit and withdrawals quickly and safely.
• High level analytic and logical skills in understanding risk in the customer transactions and take appropriate action.
• Monitor and Review account upon registrations, deposits and withdrawals.

Bachelor of Science in Information Technology – Polytechnic University of the Philippines (2009-01 – 2013-12)