Yus Dela Torre

Highly skilled risk analyst with over two years of experience in identifying, analysing and finding risk management strategies for financial organisations. Proven track record of accurately managing financial records and providing exceptional customer service.

RISK & PAYMENT ANALYST - NCH Customer Support Service INC.

(2022-02 - 2026)

The Payments and Risk Management specialist is a key member of the team in that they handle complex customer needs and also work to prevent monetary losses due to fraud or default. Other duties may be assigned.

• Taking inbound calls from customers for payment and or account adjustments or other customer needs

ADVISOR I, CUSTOMER SERVICE - Concentrix CVG Philippines, Inc.

(2021-10 - 2022)

Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with callers.

CERTIFIED MEDICAL BILLER - SourceFit Phil. Inc.

(2016-02 - 2018)

• Call insurance to check eligibility and benefits for specific service types.
• Obtaining referrals and pre-authorizations as required.
• Reviewing patients' bills for accuracy and completeness, and obtaining any missing information.
• Preparing, reviewing, and transmitting claims using billing software, including electronic and paper claim processing.
• Reading and analyzing patients' records.

BACHELOR OF TECHNOLOGY - STI Academic Centre (2010 - 2014)

SECONDARY SCHOOL - Malabon National High School (2006 - 2010)