Allen B

Experienced in business operations with hands-on exposure to e-commerce marketplace activities, inventory management, customer experience, promotions, and data analysis. Skilled in supporting promotional initiatives, managing inventory and ordering processes, monitoring business performance, and using Excel, Google Sheets, and analytics tools to support operational decisions. Completed the Google Digital Marketing & E-commerce Certificate with foundational knowledge of SEO, SEM, Google Ads, analytics, and campaign planning.

Branch Manager at GolfX BGC Corporation (2025-09 – 2026-06)

• Managed day-to-day business operations while overseeing a team of 15+ employees and maintaining service and operational standards.
• Co-developed and executed the Beer, Bays & Bites promotional campaign, generating ₱16,000 in incremental revenue during its first launch through targeted upselling.
• Used customer feedback, operational records, and business performance information to identify opportunities for service and process improvements.
• Managed high-priority customer communications, resolving concerns while maintaining brand standards and customer experience.
• Coordinated promotional activities, events, vendors, and cross-functional requirements from planning through execution.
• Monitored operational performance and maintained records to support business decisions and continuous improvement.

Coffee Master & Barista Trainer at Starbucks Philippines (2023-06 – 2025-06)

• Managed inventory forecasting, ordering, stock monitoring, and COGS control to consistently meet cost targets.
• Supported national promotional rollouts and seasonal campaigns at the store level.
• Monitored product availability and inventory levels to support uninterrupted operations and customer demand.
• Trained and onboarded 7 team members on product knowledge, customer engagement, and brand standards.
• Applied customer service and product knowledge to support sales and improve the overall customer experience.

English Administrative Specialist at TESZARA Inc. (2020-03 – 2022-10)

• Conducted English language lessons for adult and young learners in both onsite and online settings, adapting instruction to individual learning needs and goals.
• Developed and organized lesson materials and learning databases; prepared lesson reports and learner recommendations to support progress tracking and program improvement.

ESL Instructor | Freelancer at Jumphigh Academy (2017-06 – 2020-02)

• Independently managed scheduling, customer communications, and service delivery for students with different requirements.
• Adapted programs based on customer needs, feedback, and individual goals.
• Managed administrative responsibilities independently while maintaining consistent service quality.

Shopee Marketplace Support at East of Eden (2021-09 – 2021-11)

• Supported day-to-day Shopee marketplace operations including product listing updates and order coordination for a small online business.
• Assisted in maintaining product information accuracy, pricing updates, and basic store management tasks.
• Gained hands-on exposure to online selling workflows, customer inquiries, and order fulfillment processes.

Bachelor of Science in Holistic Nutrition with Culinary Arts – Manila Tytana Colleges (2011 – 2016)

Certificate in Digital Marketing & E-commerce – Google (2025 – 2025)