Allysa Mendoza

Detail-oriented and results-driven professional with more than four years of experience in quality assurance, customer success, healthcare support, administrative coordination, and coaching. Proven ability to maintain compliance standards, improve operational efficiency, deliver exceptional customer service, and work effectively in fast-paced environments. Recognized for strong communication, analytical thinking, adaptability, and a commitment to continuous improvement.

Civil Service Professional

Eligible with a Professional Level rating of 82.44.

ASSISTANT TAEKWONDO COACH / INSTRUCTOR at UNIVERSITY OF NUEVA CACERES (2025-08 – Present)

• Assist in training and mentoring students while promoting discipline, teamwork, and sportsmanship.

CUSTOMER SUCCESS at KEEL MIND (2025-05 – 2025-12)

• Provided timely customer support and issue resolution to maintain client satisfaction.
• Built positive client relationships through professional communication and follow-up.

QUALITY ASSURANCE AUDITOR at PH BUSINESS OFFICES INTERNATIONAL INC. (2021-01 – 2025-05)

• Identified process gaps and recommended corrective actions to improve operational performance.
• Prepared audit findings, reports, and documentation for management review.
• Collaborated with cross-functional teams to maintain quality assurance objectives.

ASSISTANT LIASON at SWMO - SCO (2020-06 – 2020-09)

• Supported administrative operations, scheduling, and records management activities.

BSBA in Financial Accounting – UNIVERSITY OF NUEVA CACERES (2015 – 2020)