Ammie

Motivated IT graduate with experience in customer service. I am attention to detail, and can adapt quickly in fast-paced environments. I am a fast learner, flexible, and committed to delivering reliable and high-quality work.

CUSTOMER SERVICE REPRESENTATIVE at FOUNDEVER (2025-01 – 2026-04)

• Handled customer reservations and inquiries via calls, chat, and email for a car rental account
• Transitioned to a back-office project focused on task monitoring, record updates, and data accuracy with consistent reaching the standard KPI goal
• Performed data entry, documentation, and quality checks to support daily operations

SERVICE CREW at MCDONALDS (2023-04 – 2025-01)

• Provided excellent customer service while multitasking in a fast-paced environment
• Trained new team members on operations and service standards

IT SUPPORT INTERN at ATLANTIC GULF & PACIFIC COMPANY OF MANILA, INC (2024 – 2024)

• Completed a 300-hour internship performing system maintenance, network troubleshooting, and hardware setup
• Assisted in computer assembly and configuration
• Supported users with technical issues to ensure smooth daily operations

BACHELORS OF SCIENCE IN INFORMATION TECHNOLOGY in Information Technology – BATANGAS STATE UNIVERSITY THE NEU – MABINI CAMPUS (2020 – 2024)