Analie Bermas
Virtual Assistant • Administrative Assistant • Customer Service Representative • Operations
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About
Detail-oriented and dependable professional with experience in Airbnb operations, appointment setting, administrative support, client coordination, scheduling, follow-ups, and customer-facing communication. Recently graduated with a Bachelor of Secondary Education, Major in Filipino, as a Cum Laude, with strong communication and organizational skills. Experienced in handling client concerns, coordinating schedules, maintaining records, and supporting daily operations.
Seeking opportunities as a Virtual Assistant, Administrative Assistant, Customer Service Representative, or Operations professional.
Experience
Operations Manager at KuboFlips Airbnb
Short-Term Rental / Airbnb Operations
- Coordinated daily short-term rental operations to support smooth property turnovers and guest readiness.
- Managed cleaning-crew schedules between guest checkout and check-in and followed up on completion.
- Reviewed walkthrough photos and videos to verify properties were properly prepared.
- Monitored guest supplies such as shampoo, toilet paper, coffee, towels, and cleaning materials.
- Supported guest registration procedures, digital forms, ID verification, and required documentation.
- Communicated with guests, cleaners, and service providers to resolve operational concerns and maintain timely task completion.
Administrative / Appointment Setting Support at AKO BICOL Partylist
Appointment Scheduling • Administrative Coordination • Client Communication
- Scheduled Medical and Financial Assistance appointments using calendar applications, email, and outbound calls.
- Contacted clients to confirm schedules, provide relevant information, and support timely attendance.
- Maintained appointment records and updated client information using Google Sheets and Google Workspace.
- Handled follow-ups and administrative coordination related to scheduled assistance and client requests.
- Communicated professionally and patiently while addressing questions and concerns.
Education
Bachelor of Secondary Education in Filipino – San Jose Community College
