Analyn Cervantes

To find a challenging position to meet my competencies, capabilities, skills, education as a business management and experienced.

CS-Supply Chain Officer at PUREGOLD PRICE CLUB INC. (2025-07 – 2025-12)

• Supply Chain Visibility: By providing accurate information and feedback to our clients, who are Stores, about their orders, deliveries, and product availability, and Delivery movement.
• Collaboration with the Supply Chain Teams by working with internal teams (Vendor Management division, Order Management division, Planning, Master Data Teams, Merchandising & Crossdock division, & Analyst.)
• As a seasoned CS-Supply Chain Officer, my responsibilities include task management and delegation to my CS Agents, ensuring seamless operations and strategic goal achievement.
• My responsibilities are also to coordinate with stores and suppliers, suppliers to stores, acting as a liaison between them, as they are not allowed to interact directly, even via Email and Viber. This is for facilitating communications between the two parties related to help topic concerns such as (COR, Delivery Movement, Delivery Rejections, FDS concern, Expediting Deliveries, PO Life Extension, Receiving Extension, and others.)
• I process Repeat Purchase Order (RE-PO) using the MMS System for stores' Ticketing Request when Original POs are no longer valid due to expiration or cancellation.

Frontliner / Pharmacy Assistant / Stock Analyst & Officer in Charge at WATSON'S PERSONAL CARE STORE (2009-02 – 2024-07)

15 years & 5 months of experience as a customer-facing professional, supporting customers through email, chat, and phone.

• Cashiering Process customers sales order from online offline transactions and ensure all data is accurately entered into the system.
• Handle manual sales invoice especially in exchange of OR if the clients or customers initiated it for needed purposes (reimbursement)
• Communicate with clients/suppliers regarding follow up on orders, resolve order and delivery concerns and issues, and provide overall general support.
• Coordinate with other departments to ensure timely delivery and fulfillment of customers frequently asked items.
• Attending/ Support in walk in client/customers in Retail Store/ department.
• Stay up to date with product knowledge and company services, continuous training.
• Assisting Customers, Push Selling, informing them regarding promos and programs implemented by the company.
• Stock management. Like, cycle count, Investigating Discrepancies of stock shortages and overages, adjusting to balance the System vs. Actual on hand, Monitoring of slow-moving and fast-moving SKUs
• Adjusting discrepancies, if any.
• Processing RTV (return to vendor) based on the given schedule. Processing IST in & out and receiving deliveries, and sending a list of stocks to the area operations manager for approval, which included non-returnable loose items.
• Store in charge as an OIC, especially in place of the store pharmacist.
• Vault custodian. Ensuring balance and preventing shortages and overages inside the vault, such as the revolving fund and petty cash fund, is involved.
• ROS 100% compliance to avoid ROs findings.
• Excellent problem-solving, critical thinking, and analytical skills.
• Quick-learning self-starter and has excellent attention to detail, ability to recognize and prioritize critical issues, and is highly motivated to provide customer satisfaction.
• Can confidently and effectively communicate both in oral and written English.
• Knowledgeable and experienced in handling different types of customers

Customer Service Associate at THE LANDMARK CORPORATION (2008 – 2009-01)

• Responsible for all duties assigned to guest service and customer queries.
• Responsible for providing assistance and directions, taking reservations and working with the management system, processing cash and credit card transactions correctly, making change, record maintenance, administrative duties including typing, filing, collating, and record keeping, balancing, and daily shift reconciliation.

Bachelor of Business Administration in Management – EULOGIO "AMANG" RODRIGUEZ INSTITUTE OF SCIENCE AND TECHNOLOGY (2006 – 2014)