Angel Flores Cuenca

Customer Service Representative with 10 years of experience in telecommunications and security camera services, specializing in sales, technical support, and customer care. Organized, adaptable, and team-oriented with a strong work ethic and commitment to excellent customer service.

Customer Service Representative - Inbound Sales & Technical Support Representative - CONCENTRIX BACOLOD - Bacolod

(2019-01 - 2026-12)

• Handle Inbound calls for Sales, Technical Support and Customer Service
• Consistently reached target metrics every month such as CSAT, Resolution and Sales

Customer Service Representative - Inbound & Outbound Sales & Technical Support Representative - PANASIATIC SOLUTIONS INC.

(2014-01 - 2019-12)

• Handle Calls both Inbound and Outbound for Customer Service, Technical and Sales
• Activation and Reactivation of phone service
• Contacting other Telco companies to check & verify customer's phone service concerns
• Checking customer accounts to validate for compensation
• Offering promos and discounts to the customers
• Navigated Avaya and CTI tools

Vocational Course - Personal Computer Operations NCII - LAURA VICUÑA WOMEN DEVELOPMENT AND TRAINING CENTER (2007-01 - 2008-12)