Angela Bautista
Quality Auditing Associates
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About
You can call me Anj. I have almost 7 years of work experience at Accenture. I am seeking a challenging role where I can apply my customer service expertise, quality auditing skills, experience in fintech account, contract drafting and auditing benefit plans expertise. Known for accuracy, analytical skills and process efficiency, with a proven ability to support teams through clear documentation and operational improvements. Dedicated to delivering high quality support in fast-paced environment.
Experience
Quality Auditing Associates - Medical Platform at Accenture Inc (2022-07 – Present)
- Reviewed and verified healthcare benefit plans for accuracy and compliance.
- Ensured benefit details were correctly documented and aligned with standard checklists.
- Coordinated with internal and onshore teams to resolve discrepancies and finalized records.
- Upskilled to Contract Drafting. Drafted and reviewed contracts to ensure clarity, accuracy and compliance with regulations.
- Identified and corrected errors in contract documentation.
- Maintained organized records to support audit readiness and compliance tracking.
Quality Auditing Associates - Fintech Platform at Accenture Inc (2021-09 – 2022-06)
- Conduct an internal audit of processes to ensure quality standards are met.
- Proposed and implement a process for process improvements.
- Ensure quality standards are met by creating error trend analysis and scorecards.
- Propose immediate action plans.
- Practiced and adept peer to peer coaching as a Subject Matter Expert for crypto related products
- RCA (Root Cause Analysis) and 5 Whys
- Action Plan creation
Customer Service Representative - Fintech Platform at Accenture Inc (2019-07 – 2021-08)
- Assisted customer with account inquiries, transactions and troubleshooting via email.
- Ensured accurate, timely and compliant resolution of customer issues.
- Make process improvement.
- Met performance goal in customer satisfaction and efficiency.
- Worked as a Tier 1 Generalist who handles fraud, access, payment, compliance, complaint, wallet and safety issues.
- Upskilled and transitioned to the Tier 2 Fraud and Access team, resolving escalated customer cases via email with a focus on fraud prevention and login issue resolution.
Education
Bachelor of Science in Information Technology
Tarlac State University SY 2014-2018
