Angelica Tuazon
Virtual Assistant | Customer Service Representative | Appointment Setter
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About
Customer service and virtual assistance professional with nearly 3 years of BPO experience and hands-on remote Virtual Assistant experience. Skilled in customer support, appointment setting, lead management, booking follow-ups, scheduling, social media messaging, chat support, and administrative tasks. Experienced in handling customer inquiries through Facebook, Instagram, and Messenger, maintaining accurate booking records, and coordinating schedules with business owners and technicians.
Organized, adaptable, professional, and comfortable working independently in a remote environment.
Experience
VIRTUAL ASSISTANT - MobileGloDetailing - Remote
(2026)
- Respond to customer inquiries and leads through Facebook, Instagram, and Messenger.
- Convert leads into confirmed bookings by providing service information and following up with potential customers.
- Manage appointment scheduling, rescheduling, confirmations, and customer follow-ups.
- Follow up on appointments, payments, and unpaid invoices.
- Assist with technician scheduling and communicate schedule changes.
- Handle customer concerns and service-related questions professionally.
- Support Spanish customer conversations through written chat and translation tools.
- Organize booking information and maintain accurate records using Google Sheets.
- Coordinate with the business owner and technicians to keep appointments properly scheduled.
CUSTOMER SERVICE REPRESENTATIVE - ISSI Corp - Philippines
(2023 - 2026)
- Handled customer inquiries and concerns through inbound and/or outbound calls.
- Provided accurate information and solutions while maintaining professional and courteous communication.
- Assisted customers with account, service, billing, and general inquiries.
- Documented customer interactions and updated information accurately in internal systems.
- Followed company policies, procedures, and quality standards.
- Managed multiple customer concerns while maintaining efficiency and accuracy.
- De-escalated difficult situations and worked toward appropriate resolutions.
- Maintained productivity and customer service performance targets.
Education
Hotel and Restaurant Management - FEAPITSAT Colleges (2015 - 2015)
