Jayde Apachicha

I am a resilient person with a lot of responsibilities on my shoulder. I'm the eldest among my siblings and the provider. I was raised by a single mom until she got sick, so I took over all of her responsibilities.

As an independent woman since a kid, I have faced so many battles I didn't know I could survive. And as I live every day, I always bring with me the reasons why I should not stop from aiming success. Whenever I feel stressed or exhausted, I tend to find a way to relax my mind or distract myself.

I go play badminton during my free time; I watch movies or drama series or jog.

Technical Support & Sales Representative at Asurion (2025-01 – 2026-01)

• Assisted customers with technical and account-related concerns.
• Performed troubleshooting and provided step-by-step guidance.
• Identified customer needs and recommended appropriate products and services.
• Built strong customer relationships through empathy and active listening.
• Achieved sales opportunities while maintaining excellent customer satisfaction.

Technical Support Representative at TTEC (2023-01 – 2025-01)

• Provided technical support through phone-based interactions.
• Diagnosed and resolved software, account, and connectivity issues.
• Educated customers about products and services.
• Identified upselling opportunities that aligned with customer needs.
• Maintained quality and performance standards.

Customer Support Representative at Transcom Iloilo (2021-01 – 2023-01)

• Handled customer service and billing inquiries.
• Assisted customers with account and payment-related concerns.
• Built positive customer relationships through excellent communication.
• Promoted products and services when appropriate.
• Consistently met performance targets.

Bachelor of Arts in Political Science and Public Administration – Central Philippine University

Senior High School Graduate in Humanities and Social Sciences (HUMSS) – Banate National High School