Angelyka Samson
Reliable and well-organized Office Staff with strong customer service skills, excellent communication, and a warm, welcoming presence
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About
Reliable and well-organized Office Staff with strong customer service skills, excellent communication, and a warm, welcoming presence. Experienced in handling administrative tasks, managing inquiries, and maintaining smooth office operations. Dedicated to providing a positive guest experience and supporting team efficiency.
Experience
BPO CSR at Convergys/Concentrix (2017 – 2017)
Handled customer concerns and technical issues in a bookkeeping account, providing prompt and accurate technical and customer support. Assisted clients with billing inquiries, account discrepancies and system navigation, ensuring high-quality service and client satisfaction.
ONLINESELLER & DIGITAL ILLUSTRATOR at self-employed / freelance (2018 – 2022)
Experienced in managing online sales through platforms like [e.g. Shopee, Facebook Marketplace, Carousell], including product listing, customer service, and order fulfillment. Worked as a freelancer offering graphic design services requiring strong communication, time management and self-discipline.
Online Virtual Life Coach & Social Media Manager at self-employed (2021 – Present)
Managed a personal e-business focusing on holistic wellness, serving as a virtual life coach. Provided one-on-one coaching and handled administrative tasks, client communication and content creation to support business operations across platforms like Instagram and TikTok. Analyzed performance metric to grow brand presence and audience reach.
Education
Bachelor of Arts in Communication – Saint Louis University Baguio (2013 – 2017)
