Anggoy, Mark Daniel

Results-driven Records Retrieval Specialist with over 2 years of experience managing high-volume medical, billing, insurance, and radiology records. Proven track record of maintaining accuracy, confidentiality, and efficiency under tight deadlines. Strong background in customer service, back-office operations, and data management, with a focus on supporting workflow efficiency and operational excellence.

Records Retrieval Specialist (Present)

Managed retrieval of medical, billing, insurance, and radiology records across multiple systems with strict confidentiality and compliance standards.

• Managed retrieval of medical, billing, insurance, radiology, employment, and payroll records across multiple systems
• Maintained strict confidentiality and ensured compliance with data protection standards
• Handled high-volume requests with accuracy while meeting deadlines
• Coordinated with providers, insurance companies, and third parties to complete requests efficiently
• Recognized as a top-performing agent based on productivity and quality metrics

Back Office Support at Walmart

Supported daily operations through accurate data processing and documentation for Walmart account.

• Supported daily operations through accurate data processing and documentation
• Improved workflow efficiency by organizing and managing internal records
• Assisted team in maintaining smooth and timely task completion

Customer Service Representative

Provided professional support via multiple channels and resolved customer concerns effectively.

• Provided professional support via calls, email, and chat channels
• Resolved customer concerns effectively while maintaining high satisfaction levels
• Demonstrated strong communication and problem-solving abilities

Data Entry Specialist / Appointment Setter

Performed high-speed data entry and scheduled appointments while maintaining organized records.

• Performed high-speed and accurate data entry with minimal errors
• Scheduled and coordinated appointments while maintaining organized records
• Supported operational workflow through timely and precise data management

Bachelor of Science in Computer Engineering – Negros Oriental State University