Angie Maquilan
Service-minded individual experienced in delivering high customer satisfaction through proactive engagement and attentive service
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About
Service-minded individual experienced in delivering high customer satisfaction through proactive engagement and attentive service. Fostered a welcoming atmosphere across front and back of house operations while excelling in communication, teamwork, and conflict resolution. Focused on providing efficient service and enhancing guest experiences and known for highly productive and efficient task and ensuring seamless dining experiences for guests.
Experience
Waitress/Bartender/All Rounder - 5⭐ Nustar Resort and Casino (Fili Hotel) - Cebu City Philippines 6000
(2022-06 - 2023-06)
- Welcomed guests warmly, genuinely and guided them to their tables, ensuring a positive dining experience from start to finish.
- Serves desserts, pastries, high tea, salads and fresh sandwiches
- Pouring and introducing variety of beverages such as coffee, fresh juices, wines, etc.
- Collected payments, set up and cleared tables efficiently to maintain a smooth service flow.
- Resolved customer issues and recommended upselling opportunities.
- Assisting with inventory management, restocking, and maintaining cleanliness of plates, glassware, and bar counter.
- Performed cashiering, bartending, and hosting tasks, and grilled fresh sandwiches and mixed salads.
- Ensured freshness and quality of food and drinks by efficiently preparing and organizing ingredients.
- Upholding allergen awareness and food safety standards at all times.
- Contributing to a positive guest experience that keeps people coming back
OJT (Waitress/Cold Kitchen Assistant) - 3⭐ Cuarto Hotels - Cebu City Philippines 6000
(2019-11 - 2020-02)
- Assisted in production of pastries, desserts, salads, and preparation of coffee and juices.
- Upsold menu items to enhance customer dining experience.
- Managed inventory and restocked supplies to ensure availability of ingredients and materials.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with team members to ensure smooth service flow during busy hours.
- Handled food safely and kept food spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Education
Bachelor of Science - Hospitality Management - University of Cebu-Main Campus (2018-06 - 2022-07) Cebu City Philippines 6000
