Anjanet Ade

Learning & Development Trainer with 3 years of experience in developing and implementing learning strategies and programs to advance stakeholders’ skills and knowledge to improve and help their projects/programs succeed. Equipped with the ability to facilitate all aspects of internal and external communications and support day-to-day administrative.

Core competencies include: Team Management, Strategically Results Oriented, Independently Innovative, Project Design, Management Development, Communication Skills and Leadership Skills.

Learning & Development Trainer

• Facilitated leadership trainings and workshops to different geos (Canada, US & PH)
• Conducted Coaching Series Workshops to enhance Supervisors’ knowledge and skills in facilitating coaching sessions and root cause analysis. 
• Facilitated Supervisors’ Foundation Training for newly promoted supervisors to provide a solid understanding of the process.
• Delivered career development programs such as JUMP and SME Onboarding to aspiring leaders
• Supported process compliance project and facilitated process readout to improve operations’ compliance score
• Provided guidance and mentored leaders to continuously improve their performance

Process Trainer

• Designed effective training programs to improve the program’s performance
• Scheduled and conducted training sessions on various call center topics to prepare and support new employees
• Observed daily operations of employees and randomly listen to their calls to identify any areas of improvement
• Facilitated upskill training or updated call center procedures to improve their performance

Customer Service Representative

• Provided product/services information to customers
• Answered queries and resolved emerging problems of customers with efficiency and accuracy
• Processed refund/return and scheduled requests
• Supported various LOBs like outbound, inbound, and chat

ESL Teacher

• Prepared course materials and designed lessons that cover all aspects of the English language
• Tracked student progress and customize individual plans for students
• Created a supportive and positive classroom environment

Trainings and Education

• Excel 101
• PPT 101
• JUMP!
• New Trainer’s Development Course
• Cebu Technological University – Bachelor of Science in Industrial Technology
• Colegio de la Inmaculada Concepcion 
• Tejero Elementary School 
• University of Southern Philippines