Ann Lebios

Results-driven Senior Case Manager with over 3 years of BPO experience handling customer support for global accounts such as Target and Airbnb. Skilled in case resolution, customer satisfaction, multitasking, and handling complex customer concerns.

Senior Case Manager at TDCX (Present)

Airbnb Account

• Handle complex customer cases including reservations, refunds, and disputes
• Manage escalations and ensure strict policy compliance
• Maintain high CSAT, QA, and performance metrics
• Accurately document cases and resolutions

Customer Service Representative at Tech Mahindra

Target Account

• Assisted customers with orders, returns, and refunds
• Delivered quality support via phone and chat

Senior High School Graduate