Ann Lebios
Senior Case Manager
Talent
Cebu CityMember since September 23, 2026
Customer Service
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Customer Service
About
Results-driven Senior Case Manager with over 3 years of BPO experience handling customer support for global accounts such as Target and Airbnb. Skilled in case resolution, customer satisfaction, multitasking, and handling complex customer concerns.
Experience
Senior Case Manager at TDCX (Present)
Airbnb Account
- Handle complex customer cases including reservations, refunds, and disputes
- Manage escalations and ensure strict policy compliance
- Maintain high CSAT, QA, and performance metrics
- Accurately document cases and resolutions
Customer Service Representative at Tech Mahindra
Target Account
- Assisted customers with orders, returns, and refunds
- Delivered quality support via phone and chat
Education
Senior High School Graduate
Skills
Senior Case Manager
