Pauleen Lim

Care Coordinator with extensive experience in coordinating patient care plans and optimizing scheduling to improve treatment adherence and operational efficiency. Proficient in conflict resolution, documentation accuracy, and healthcare knowledge to maintain safety standards and enhance patient satisfaction. Committed to leveraging organizational skills and data-driven decision-making to advance patient outcomes and streamline care delivery.

Care Coordinator at A-List Therapy Group (2024-01 – 2026-03)

• Coordinated patient care plans to ensure timely service delivery and improve overall treatment adherence.
• Monitored compliance with healthcare protocols to maintain safety standards and reduce risk of adverse events.
• Facilitated communication among multidisciplinary teams to enhance care continuity and patient satisfaction.
• Streamlined appointment scheduling processes to optimize resource utilization and minimize patient wait times.
• Implemented patient education initiatives to increase engagement and promote informed decision-making.

Care Coordinator at Omni Therapy (2019-10 – 2024-01)

• Coordinated patient care activities to ensure timely service delivery and improve overall treatment adherence.
• Facilitated communication between healthcare providers and patients to enhance the accuracy of medical information exchange.
• Monitored patient progress and compliance to promote safety and optimize health outcomes.
• Managed scheduling and resource allocation to reduce appointment delays and improve operational efficiency.
• Collaborated with multidisciplinary teams to align care plans with patient needs and organizational standards.

Medical Billing Specialist at Pinaccle Homecare Rehabilitation (2018-02 – 2019-10)

• Verified patient insurance eligibility and benefits by coordinating with insurance providers and MD offices
• Contacted physician offices to confirm prescriptions, referrals, and required documentation prior to treatment
• Followed up on denied or pending claims and worked with relevant parties to resolve issues and ensure approval
• Maintained accurate patient records, including insurance details and authorization status
• Communicated with patients, providers, and insurance representatives to ensure timely and accurate processing of services
• Assisted in ensuring all required documentation was complete to avoid delays in care and billing

Customer Service Representative at HASTINGS – TRADING E SERVICOS LDA T/A LBOS (2014-07 – 2019-09)

• Respond to customer enquiries and request via telephone and email in a courteous and professional manner
• Identifies customer service needs of a customer and makes persuasive suggestions and recommendations that match the identified customer need matched to up-sell/cross-sell opportunities.
• Troubleshoot and resolve technical software issues involving phone internet connectivity and coverage issues
• Managed customer inquiries and resolved issues efficiently to enhance client satisfaction and support operational excellence.
• Managed high-volume customer inquiries and resolved complex service issues efficiently, resulting in a 15% increase in customer satisfaction and retention for HASTINGS – TRADING E SERVICOS LDA T/A LBOS.

Bachelor of Science in Information Technology – Far Eastern University (2008-06 – 2012-05)