Micka Ella Balibaldo
Customer Service Representative & Case Management Specialist
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About
Customer Service and Case Management professional with 4+ years of experience handling inbound and outbound calls and providing excellent client support. Experienced in SSA disability case management, with 3+ years assisting clients with SSDI and SSI applications. Skilled in document preparation, application submission, case follow-ups, and status monitoring with SSA. Highly organized, detail-oriented, and committed to delivering efficient and compassionate service.
Experience
Case Manager at Select VoiceCom (2024-03 – 2024-12)
- Assisted with SSDI/SSI applications.
- Submitted required documents to SSA.
- Followed up on case statuses.
- Updated and supported clients throughout the process.
Case Manager at AppAid (2024-12 – 2026-09)
- Assisted with SSDI/SSI applications.
- Submitted required documents to SSA.
- Followed up on case statuses.
- Updated and supported clients throughout the process.
Technical Support Agent at CONCENTRIX CEBU - INTUIT (2021-06 – 2024-01)
- Assisted customers with QuickBooks issues.
- Troubleshot account and software problems.
- Guided users through QuickBooks features.
- Resolved billing and technical concerns.
Fraud Data Analyst Representative at TELEPERFORMANCE - SUNTRUST BANK (2018-11 – 2021-06)
- Reviewed and verified suspicious transactions.
- Investigated potential fraudulent activities.
- Conducted customer verification through inbound calls.
- Documented and escalated fraud-related cases.
Education
BACHELOR OF SCIENCE in DEVELOPMENT COMMUNICATION – CEBU TECHNOLOGICAL UNIVERSITY (2015 – 2018)
