Anna Virgo

Customer Service Representative with 10 years of experience supporting customers, responding to inquiries, resolving concerns, and maintaining customer satisfaction. Experienced in email and live chat support, written communication, ticket and case management, and CRM/help-desk tools. Known for patience, reliability, problem-solving, and the ability to work independently or collaboratively in a fast-paced environment.

Customer Service Representative at Crescendo AI (2022-03 – 2026-09)

• Handled customer inquiries and concerns for retail accounts through email and live chat, providing clear, professional, and timely responses.
• Investigated customer issues, identified appropriate solutions, and followed up to support a positive customer experience.
• Documented customer interactions and maintained accurate ticket and case records using CRM or help-desk tools.
• Communicated product or service information clearly and escalated complex issues when additional assistance was needed.

Customer Service Representative at Startek Philippines (2017-02 – 2022-02)

• Responded to customer questions and service concerns through email and live chat channels.
• Used active listening and clear written communication to understand customer needs and provide relevant resolutions.
• Recorded case details, updated customer information, and maintained organized support tickets.
• Escalated unresolved or sensitive cases according to company procedures and maintained a professional, customer-focused approach.

Customer Service Representative at Teleperformance (2015-09 – 2017-01)

• Assisted customers with inquiries and concerns while maintaining a helpful and professional service approach.
• Worked to resolve customer issues and support customer satisfaction in line with company procedures.

– Francisco P. Felix Memorial National High School (2005 – 2009)

– Dolores Elementary School (2000 – 2005)