Anthony Retardo

Software Quality Assurance Engineer with 14 years of experience in the software testing life cycle for enterprise software, including cloud platforms, CRM, retail, mobile, and gaming applications. Skilled in test planning, regression, system integration, user acceptance, and exploratory testing, plus test automation, Web API and Web Services testing, and SQL (Microsoft SQL Server, Oracle, PostgreSQL). Experienced in Agile/Scrum teams, VM and Kubernetes test environments, and defect tracking.

Able to trace a defect from the UI to the API to the database. Available immediately for remote or hybrid work.

Principal QA Engineer (IC4) - Oracle Philippines, Retail Global Business Unit

(2021 - 2025)

QA for the Retail Merchandising Pricing platform, a cloud-based system built from many small services.

• Wrote and executed test plans, test cases, and regression tests for the UI, REST APIs, and database in an Agile team.
• Built and maintained VM and Kubernetes test environments and test data to support every release.
• Ran automated UI regression tests with OATS in VM test environments, updating scripts to each version under test.
• Wrote and modified SQL queries on Microsoft SQL Server, Oracle SQL, and PostgreSQL to validate data, including schema changes and ETL data.
• Verified that pricing results matched across the UI, REST API, and database.
• Validated API data (JSON, XML, CSV) and service rules for every release.
• Monitored batch jobs and ran or reviewed load tests to check system performance.
• Logged and tracked defects in BugDB and found root causes using logs, database records, and API responses.
• Wrote Python scripts to prepare test data and analyze logs.
• Worked with Cloud, Development, and Security teams to catch issues early.
• Reported test results and release risks to leaders for go/no-go decisions.

Senior Enterprise Quality and Platform Specialist - iScale Solutions (assigned to Vlocity/Salesforce)

(2017 - 2021)

QA for Vlocity's cloud CRM platform on Salesforce (acquired by Salesforce in 2020).

• Performed end-to-end, system integration, and regression testing of CRM workflows on Salesforce Classic and Lightning, including Vlocity OmniScripts and Cards.
• Tested Web APIs (REST) in Postman for data accuracy, OAuth authentication, and saving to Salesforce.
• Validated backend data with SOQL and SQL after front-end transactions to confirm records were accurate, with nothing missing or duplicated.
• Tested Vlocity and Salesforce integration through REST APIs and verified data saved in Salesforce objects.
• Found, documented, and tracked defects, such as duplicate records saved in the backend, and worked with developers until they were fixed.
• Supported automated test runs in GitLab CI and Jenkins, and used Jenkins to deploy updates and review logs for failures.
• Traced production issues to root cause using server logs, database traces, and response codes.

Mobile Application and QA Metrics Specialist - Chantons

(2016 - 2017)

• Tested iOS and Android apps for live gaming systems, including Baccarat, using manual and automated tests.
• Tracked test progress, defect counts, and build stability for each release candidate.
• Agreed on acceptance criteria with developers and analysts and worked to resolve defects.

Enterprise Systems QA Engineer - Toyota

(2014 - 2016)

• Tested internal business applications with manual and automated tests.
• Helped developers find defect root causes by reviewing logs, and coordinated releases with developers, analysts, and users.

IVR and Voice Recognition QA Analyst - Biometrics / Telecommunications Client

(2013 - 2014)

• Tested call flows, voice responses, and call routing on IVR and voice recognition systems, including failure cases.

Systems and Deployment QA Specialist - Lenovo Account, Enterprise Technology Solutions

(2010 - 2013)

• Traveled on-site to China to train the team on standard steps for OS installation, imaging, and build checks.
• Installed OS builds and custom images on Lenovo hardware and ran acceptance tests before handoff.

Bachelor of Science in Computer Engineering (BSCpE) - Adamson University, Philippines