Antoinette Indiola
Experienced BPO Professional & Virtual Assistant
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About
Results-driven BPO Professional with over 2 years of extensive customer support and technical troubleshooting experience, transitioning into a Non-Voice specialist and entry-level Virtual Assistant role. Proficient in navigating complex CRM platforms including Salesforce, Microsoft Dynamics, and Oracle Service Cloud. Proven track record in managing high-volume financial transactions, electronic troubleshooting, and transactional disputes, while consistently maintaining 100% customer satisfaction metrics.
Experience
Operations Customer Expert - Teleperformance - Cebu City
(2025-07 - 2026-05)
- Handled secure inbound financial inquiries and account requests for high-value JP Morgan Chase banking customers.
- Executed advanced technical troubleshooting for online banking account navigation, access lockouts, and sync errors.
- Managed complex customer transactional disputes and accurately processed timely transaction refunds and adjustments.
Customer Service Representative - Taskeveryday - Cebu City
(2023-05 - 2023-08)
- Managed inbound technical queues serving global Amazon consumers regarding smart smart-home device ecosystems.
- Conducted dynamic, step-by-step diagnostic troubleshooting for consumer hardware, smart applications, and home security cameras.
Customer Service Representative - Cebu Telenet - Cebu City
(2022-02 - 2023-04)
- Managed outbound lead verification and campaign accounts to systematically identify consumer discount availabilities.
- Negotiated directly with major utility and telecommunications service providers on behalf of users to secure reduced monthly rates.
Customer Service Associate (Contractual) - Techmahindra - Cebu City
(2021-10 - 2022-01)
- Moderated digital processing queues for high-volume inbound orders on an international online shopping website.
- Supported end-to-end customer purchasing lifecycle including placing complex multi-item orders, refunds, replacements, and fulfillment tracking.
Education
High School Diploma - Information and Communication Technology (ICT) - Tisa National High School (2010-06 - 2014-04)
