Antoinette Indiola

Results-driven BPO Professional with over 2 years of extensive customer support and technical troubleshooting experience, transitioning into a Non-Voice specialist and entry-level Virtual Assistant role. Proficient in navigating complex CRM platforms including Salesforce, Microsoft Dynamics, and Oracle Service Cloud. Proven track record in managing high-volume financial transactions, electronic troubleshooting, and transactional disputes, while consistently maintaining 100% customer satisfaction metrics.

Operations Customer Expert - Teleperformance - Cebu City

(2025-07 - 2026-05)

• Handled secure inbound financial inquiries and account requests for high-value JP Morgan Chase banking customers.
• Executed advanced technical troubleshooting for online banking account navigation, access lockouts, and sync errors.
• Managed complex customer transactional disputes and accurately processed timely transaction refunds and adjustments.

Customer Service Representative - Taskeveryday - Cebu City

(2023-05 - 2023-08)

• Managed inbound technical queues serving global Amazon consumers regarding smart smart-home device ecosystems.
• Conducted dynamic, step-by-step diagnostic troubleshooting for consumer hardware, smart applications, and home security cameras.

Customer Service Representative - Cebu Telenet - Cebu City

(2022-02 - 2023-04)

• Managed outbound lead verification and campaign accounts to systematically identify consumer discount availabilities.
• Negotiated directly with major utility and telecommunications service providers on behalf of users to secure reduced monthly rates.

Customer Service Associate (Contractual) - Techmahindra - Cebu City

(2021-10 - 2022-01)

• Moderated digital processing queues for high-volume inbound orders on an international online shopping website.
• Supported end-to-end customer purchasing lifecycle including placing complex multi-item orders, refunds, replacements, and fulfillment tracking.

High School Diploma - Information and Communication Technology (ICT) - Tisa National High School (2010-06 - 2014-04)