Apple Joy Gazi

Organized and reliable Virtual Assistant with extensive experience in customer service, administrative support, procurement, and vendor management. Skilled in email handling, inventory coordination, and ad-hoc tasks. Highly adaptable, detail-oriented, and committed to delivering efficient, high-quality support to help businesses run smoothly.

Procurement / RFQ Assistant at Confidential (U.S. Government Contractor) (2025-11 – 2026-04)

Contractual | Part-Time

• Prepared and sent Requests for Quotation (RFQs) to suppliers based on required parts and technical specifications.
• Reviewed part numbers, datasheets, and supplier catalogs to support accurate sourcing of requested items.
• Assisted in identifying potential vendors and suppliers for procurement inquiries.
• Maintained organized RFQ records and documentation for reference and internal use.
• Coordinated with internal team members to clarify item details and sourcing requirements.

Remote Appointment Setter at Home Solutions Company (2025-03 – 2025-10)

• Conduct outbound calls to homeowners to promote home improvement or energy-saving programs.
• Qualify leads and schedule appointments for the sales team.
• Maintain accurate records of calls and client information in CRM.
• Meet daily/weekly targets for calls and booked appointments

Customer Support & Logistics Coordinator at Flatworld Solutions PH (2022-08 – 2025-03)

• Managed communication with clients and dispatch teams via calls, email, and SMS, ensuring timely updates and issue resolution for US freight operations.
• Proactively provided shipment status updates to clients prior to ETA, reducing follow-ups and improving service reliability.
• Coordinated with dispatch, drivers, and clients to schedule and manage pickups and deliveries across US and Canada lanes.
• Monitored cross-border shipments, handling US–Canada border crossing requirements, delays, and documentation to ensure smooth transit.
• Supported daily operations through administrative tasks including load tracking, documentation follow-ups, billing verification, and accurate data reporting.

Technical Support Representative at VXI Global Holdings B.V. (2022-03 – 2022-07)

• Assisted customers via inbound calls with TV service issues, providing step-by-step troubleshooting and technical support.
• Diagnosed service problems and guided customers through solutions to restore service functionality.
• Scheduled and dispatched technicians for installations and unresolved technical concerns.
• Assisted customers in navigating channels, on-demand content, and service features.
• Addressed billing inquiries and ensured a positive customer experience through clear communication.

Private Secretary / Administrative Assistant at God's Gift Car Trading (2021-01 – 2022-01)

• Managed the employer's daily schedule, appointments, and personal errands to ensure smooth daily operations.
• Handled confidential documents, emails, and administrative tasks with professionalism and discretion.
• Organized digital and physical files, records, and reports for easy access and reference.
• Monitored inventory for vehicle parts and stock, coordinating restocking when needed.
• Managed the Facebook sales page by posting listings and responding to customer inquiries about vehicle sales.

Purchaser / Engineering Staff at Gaisano Grand Group of Companies (2018-06 – 2019-04)

• Sourced and procured engineering materials, components, and equipment based on project requirements.
• Coordinated with engineers and project managers to confirm technical specifications and material needs.
• Evaluated supplier options and negotiated pricing to secure cost-effective procurement solutions.
• Monitored inventory levels and coordinated reorder requests to maintain material availability.
• Tracked supplier delivery schedules and ensured accurate documentation and invoice reconciliation.

Customer Service & Parts In charge at Sanyui Davao Service Center (2017-02 – 2018-05)

• Assisted customers with appliance service inquiries, troubleshooting, and repair requests.
• Scheduled service appointments and coordinated technician dispatch for repairs and installations.
• Maintained records of customer interactions, service schedules, and parts orders.
• Coordinated ordering and tracking of replacement parts for appliance repairs.
• Handled billing inquiries, payments, and customer follow-ups to ensure service completion.

Diploma in Mechanical Technology – University of Southeastern Phils. Main Campus (2017-06)

Health Care Services – Parklane West Academy, Inc. (2022-11)