Therese Dianne Capuno
Customer Service Specialist
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About
Results-driven Customer Service Specialist with 3 years of experience in client support, escalation management, and platform operations within fintech and booking industries. Adept at handling complex inquiries, safeguarding sensitive data, and delivering empathetic, high-quality solutions in remote, fast-paced environments. Proven ability to thrive under pressure while maintaining professionalism, adaptability, and strict compliance with data security protocols.
Experience
CSR – Customer Service Representative - Concentrix CVG Inc. - Davao City
(2024-10 - 2026-05)
- Delivered end-to-end support for Airbnb hosts and guests, ensuring seamless property management and booking experiences.
- Resolved high-level escalations involving listings, cancellations, and payout discrepancies with empathy and efficiency.
- Maintained expert knowledge of platform policies and hospitality standards, consistently achieving high satisfaction scores.
Customer Service Representative (CSR) - VXI Global Holdings, B.V. - Davao City
(2023-06 - 2024-10)
- Assisted clients with complex financial account inquiries, providing accurate and timely solutions.
- Secured customer accounts by strictly adhering to data privacy regulations and verification protocols.
- Handled sensitive financial data with confidentiality, building trust and resolving discrepancies effectively.
Education
Bachelor of Science - Nursing - St. Mary's College of Tagum (2020-06 - 2023-04)
