Arjhay Mancio

Remote-ready professional with 6+ years of experience in technical support, customer communication, troubleshooting, issue resolution, documentation, and high-volume case management.

Supports

Japanese- and English-speaking users through phone, email, and chat, resolving approximately 25 IT tickets per day within service-level requirements. Experienced with Microsoft 365, Active Directory, ITSM/ticketing systems, incident management, and remote communication. Recently completed Truck Dispatching Training through FC101 covering load coordination, driver/broker communication, freight/load board basics, shipment tracking, and pickup/delivery scheduling.

Currently developing GHL, CRM, funnel, and workflow automation skills.

IT SERVICE DESK ANALYST – JAPANESE LANGUAGE at 3M (2022-01 – 2026-09)

• Provide first-level IT support to Japanese- and English-speaking users.
• Resolve approximately 25 IT tickets daily involving hardware, software, network, and application issues.
• Troubleshoot issues using Microsoft 365 and Active Directory.
• Manage incidents through ITSM/ticketing systems while following SLA requirements.
• Document troubleshooting, resolutions, and incident information accurately.
• Communicate solutions clearly and coordinate escalations with technical teams.

ADVANCED TECHNICAL SUPPORT – INBOUND at BPO (2020-01 – 2021-12)

• Provided technical support through phone, email, and chat.
• Troubleshot hardware/software issues using structured procedures.
• Managed multiple customer cases while maintaining quality and service standards.
• Communicated technical information clearly and documented customer issues.

ELECTRONIC EQUIPMENT ASSEMBLER at OKAMURA Corporation, Japan (2016-07 – 2019-07)

• Assembled and inspected electronic/mechanical components using technical drawings and work instructions.
• Performed wiring, soldering, and quality-control checks; followed Kaizen and 5S practices.

Bachelor of Science in Customs Administration – Holy Cross of Davao INC.